Cancel addon
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Sami B. #289
Posts: 8 ✭✭
in My Mobile
I need to cancel an add-on that I accidentally double billed because my transaction history page wouldn't load. Help chat button can't be found, either... Thanks for your help.
12
Answers
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Unfortunately there is no way to cancel an add-on. It can be done by support only, and they refuse to do it.
Here is a similar topic in the French forum - https://communaute.fizz.ca/questions/2036739-voulez-annule-ajout-ajoute-erreur
You can still try to contact the support - https://fizz.ca/en/contact-us5 -
Hello Sami,
I am really sorry, but once an Add-on is added to your plan, we cannot reverse it, because the system is designed to be automatically.
Thanks for your understanding.
Have a great day!
-Bogdan1
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