I can't payment, the message appears: you have reached te maximum number o credit cards allowed on a

ALESSANDRA T.

I can't payment, the message appears: you have reached te maximum number o credit cards allowed on an account. How do I solve it?

Mike

You need to contact the support, in order to reset the limit

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy

When entering your new credit card, here is helpful info posted by Fizz

https://fizz.ca/en/faq/what-payment-methods-can-i-use

 

You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

 

The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.

 

If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact Fizz Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during Fizz business hours

Fizzy

You need to contact Fizz support to reset your limit.

 

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

• You're logged into your Fizz account.
• 
  You're active on a help page such as https://fizz.ca/en/contact-us
  
• Simply click on the chat bubble that appears at the bottom on the right.
• 
  You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Whizz

Hello Alessandra,
I am sorry for the inconvenience. In this case you will need to delete your cookies before you try again. You will need to make sure that you are using only a Canadian payment method that is accepted by the system, here you can find the ones that are:  https://fizz.ca/en/faq/what-payment-methods-can-i-use  .
Regarding the billing address, you will need to contact your bank and ask for a bank statement where you can see the billing address that they have on their end. You will need to enter it manually as exactly as it appears on the statement.
I have reset the limit for your account. You may try again, but please double check again all the information before you start the process.
Thank you very much for your kind understanding and cooperation.
Have a wonderful day!
-Bogdan