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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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how to subscribe to internet using referral code?I'm new to Fizz, I'm trying to subscribe to fizz home internet using a referral code but during the… -
Cancellation du to wifi being bellHi the technician came and we couldn’t install the wifi bc my appartement building is with bell. Th…
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Why don't I have any internet (4G) when I leave the province?I'm visiting my family in Ontario (normally located in Quebec) and since I crossed the provincial b…
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Do the Internet plans have a minimum required length?Are the Internet plans binding for a certain amount of months or can we pay as long as needed? Also…
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I changed payment methods but now internet does not work?I recently swithed payment methods because i got a new credit card but the internet does not work d…
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What is the list of compatible modems?I understand that I can't just bring my own modem and expect it to work, though it would be nice if… -
Final step (confirming the tech appointment) does endless charging iconHi, I'm trying to buy a plan and schedule the appointment, while doing the final steps on the webpa… -
Why isn’t modem connecting to internet ?Worked on trouble shooting . Modem says still not connected to the wifi ?
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Issues changing from Virgin to Fizz?I currently have Virgin internet. It sucks a lot and I finally decided to change. So I had a self-i…
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Is there an internet outage in montreal?No internet on my modem. Modem says it is offline. Is there an outtage
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Internet is down, my side or fizz server side?On the modem page of settings if i look in docsis event, i got many critical error about SYNC timin…
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Where do I plug the main cable and the coaxial cable with the Tap splitter (IN, OUT and TAP)?Which of the three sides of the tap splitter I should insert the main cable and the coaxial cable t…
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NAS device linked but doesn't connect?When I plug a WD My Cloud hard drive to an ethernet port of the CODA-4680, the device is linked (li…
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What is Activation Pending?What is Activation Pending on my Internet? When it be activated on my Profile? When will I be able …
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My modem died on me how can I get support.After crashing while on a zoom meeting I tried to restart the modem but only the power light goes o…
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Can You ancel my getting with the technician tomorrow??The technician needs to come tomorrow but I want to cancell and get a refund.
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How do I get someone to help me with my slow connection?Randomly, my internet connection gets slow to the point where it is practically unusable. I've trie… -
I need to move. a Fizz technician needs to go to a new address, do I have to pay any fees for movingWhen I am moving. Do I need to pay for the technician's visit new address?
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Can I have a technician?Wifi has stopped, I need a technician, mostly the router has a problem
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Where is the installer ?My installation was scheduled between 7.30 and 12pm and it’s 12.35 pm. I have not received any news…
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Internet is not working i just paidDo i need to unplug
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Do you cover Magog?Do you cover Magog?
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What is the technology behind the Fizz home internet? How can I tell if it can work in my area?I want to know if Fizz Home Internet can be an option for me. I Live far from the city. I have a LT…
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Using your own modem and router ?Hey, I know that you can use your own router with the modem Fizz provides, but let's say I want to …
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Fizz says payment declined, but my bank says payment was posted to my credit card?I got an email from Fizz saying my payment declined was declined on the credit card that I have bee…
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