Is there an internet outage in montreal?

wlee

No internet on my modem. Modem says it is offline. Is there an outtage

Fizzy

Hi Wlee

There are no reported service outages: https://fizz.ca/en/faq/status-services

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

Also please check your Fizz account to make sure your plan payments are up-to-date.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If the problem continues, you can contact customer support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

Unfortunately multiple customers have reported internet outages.
There is a noticeable spike in outages this evening:
https://downdetector.ca/status/videotron/

I hope by contacting customer support by chat, they were able to help you.
https://fizz.ca/en/contact-us

Gabriele G.

Has this been fixed?

MichelP

Hi, wlee
Yes it seemed caused by an outage (large winds).
I hope that your internet connexion is normally working this morning.

wlee

Yes It seems to be back to normal now

Fizzy

Wlee, it's good to know that your service is back to normal!