I changed payment methods but now internet does not work?

John N. #25164

I recently swithed payment methods because i got a new credit card but the internet does not work despite fizz receiving my payment for the month

Mike

Hi John

If your service is suspended, you can go on your account to make a manual payment. My Plans → Manage plan → Payment method.

If you see the "Make payment now" button, click on it to make a manual payment.
Once payment has been made, your service will be restored within 2 hours.

Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

You are also able to see that the payment was successful by going to My Plans → Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

In case of a problem, you can contact customer support by chat:
1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat

StefanM

You said that Fizz received your payment for the month, which indicates to me that the payment went through with your new credit card. In that case I would reach out to support, as Mike suggested. I am sure they can help you.

sman

Turn off the modem and on again

Whizz

Hello John,
Apologies for the encountered issue.
I have verified your account and I saw that you've reached us directly by chat and the issue has been fixed.
I hope everything is fine now.
Please do not hesitate to reach us if you need further assistance.
Have a good day.
Catalin