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About my account
Archives for September 2022
Discussion List
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Transferring account to someone elseHi, I'd like to transfer my current account to someone else. I moved be he will be staying at the a… -
Voicemail optionI noticed that, when picking a plan, I have the option of rejecting visual voicemails. $2 per month…
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None of my cards workJust bought a SIM for $17, none of my 5 international cards worked. Checked address and everything,…
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Payment Update failed many times, can't contact support somehowI can't change my payment method, the website won't let me do it because it seems that I have reach…
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Inviting my daughterI have invited my daughter to a mobile plan but when she tried to confirm her email address for ver…
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purchased twice the same add-on by mistake.Hi, I purchased twice the same add-on (roaming data) by mistake. Can I cancel the second one? Than…
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Since, I'm in a credit card transition, can I have an extended delay to make my payment?I lost my credit card and I've ordered the new one just a little before the day of my payment, so t…
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Month data carry over... seems to have a bug for me.How do I get this resolved? Today is the first day of my new cycle... and my carried over data is a…
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Payment went through twiceFor the 4 months I've been getting charged twice. Once for the old plan (60) which is no longer in …
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Travel - DataIn am currently in Europe. I purchased several 1gb blocks of data. Before 30 days had passed, I was…
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Does Fizz cover Ottawa??I'm moving to Ottawa on October 5th. Do you cover Ottawa??
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Targeted promotionHi I got an email for a targeted promotion of five 1 gb perks if I ordered a new card and installed…
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Helphi i receiving always this message, I don’t understand it
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The valid credit card that is on my file has been rejected after years of successful billingBilling has failed on a valid credit card and Fizz website has declined another valid credit card. …
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How do I contact customer service?How do i contact customer service?Answered ✓ Closed Cameron M. #25783 551 views 1 comment 0 points Most recent by Jess_i88b6 About my account
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Impossible to use my phoneI paid my paid my bill late yesterday and IT STILL DOESNT WORK, I had one emergency yesterday and I…Answered ✓ Closed Mathis G. #10837 15 views 1 comment 0 points Most recent by Jess_i88b6 About my account
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Change my wrong email of communicationI put a wrong email of communication when I want to activate a new SIM card for my son, and now I c…
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I want to change my email adressI want to change my email adressAnswered ✓ Closed Sickopathogen 86 views 6 comments 0 points Most recent by Sickopathogen About my account
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Internet Hub no powerI need help replacing my internet hub and I’m not getting answers from customer service.
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Payment FailedHi all, I changed my payment method because the CC card date has expired. My new CC is failing &a…
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Why am I still getting charge on this telephon numberHi, my situation is complicated. I have two telephone numbers for the same phone, so I got charge t…Answered ✓ Closed LudoLeBeauch_123 11 views 1 comment 0 points Most recent by Alexsolo About my account
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Your new SIM card will arrive within two weeksOrder date: 2022/08/29 3 weeks later no SIM What can I do?
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Trouble activating my emailHi, how can I activate my email. When I click on the link in the email they tell me that I have an …
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May I buy a phone with my Fizz Referal credits ?This is two questions in one! Can I use referral credits to buy a new phone? Why can I only use o…Answered ✓ Closed Maxime V. #18645 24 views 1 comment 0 points Most recent by PF_Ref_D2U9A About my account
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Cannot log in with my google accounti been trying to connect with my google account for weeks, i tried clean my cache or use mobile and…
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My phone plan stopped workingplan stopped working for no reason this morning. I always pay on time and still have 13 days to go …Answered ✓ Closed Maryse L. #6600 33 views 2 comments 0 points Most recent by Whizz About my account
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I am truing to reach someone there. I have an account issue?I am having account issues.
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Inviting a family memberI have invited my daughter to my plan. She accepted the invite and was requested to fill in her det…
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Did anyone get bonus perks?Hi when they sent out new LTE Sim cards Fizz said we'd get bonus data perks as a gift but I haven't…Answered ✓ Closed montyman77 21 views 2 comments 0 points Most recent by montyman77 About my account
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Inviting a family memberI invited my daughter to my plan. After several attempts to sign in she was finally able to accept …
