Impossible to use my phone

Mathis G. #10837
Mathis G. #10837 Posts: 3
edited September 24 in About my account

I paid my paid my bill late yesterday and IT STILL DOESNT WORK, I had one emergency yesterday and I count use my phone. Before that I tried contacting fizz but the agent in the live chat told me he could help me and told me that he'd come back to me to email me but he never did. I tried WhatsApp bu its not working anymore no ones answer me.

I paid and it says "pending" on my bank account so I dont know what I should do?

Should I pay again ? but is Fizz going to keep twice the money?

Its getting urgent,

Please email me regarding this concern and don't reply to it: [email protected]

Best Answer

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,080
    Answer ✓

    Hi @Mathis G. #10837

    Sorry for your situation, here we are only users, you should try to contact back the support, they should be able to escalate your situation

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.