Travel - Data

shampoo
shampoo Posts: 2
edited October 1 in About my account

In am currently in Europe.

I purchased several 1gb blocks of data.

Before 30 days had passed, I was blocked from using data. I had to purchase another 1gb block even though my account clearly states that I have several 1gb blocks left.

I had also put $10 in the "bank" for SMS and that was consumed entirely by data, even though I still had several 1gb blocks left.

Any ideas ?

J

Best Answer

  • Whizz
    Whizz Posts: 15,662
    Answer ✓

    Hello @shampoo ,

    Thank you for being part of the Fizz community!

    I have verified your account and noticed that one of my colleagues opened a ticket for our technical team and the situation was fixed ☺️

    If you have any other questions, feel free to contact us directly in private following the steps from this link: https://fizz.ca/en/support

    I am counting on your understanding and I wish you a great day,

    -Georgian

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