Travel - Data

shampoo

In am currently in Europe.

I purchased several 1gb blocks of data.

Before 30 days had passed, I was blocked from using data. I had to purchase another 1gb block even though my account clearly states that I have several 1gb blocks left.

I had also put $10 in the "bank" for SMS and that was consumed entirely by data, even though I still had several 1gb blocks left.

Any ideas ?

J

Whizz

Hello @shampoo ,

Thank you for being part of the Fizz community!

I have verified your account and noticed that one of my colleagues opened a ticket for our technical team and the situation was fixed ☺️

If you have any other questions, feel free to contact us directly in private following the steps from this link: https://fizz.ca/en/support

I am counting on your understanding and I wish you a great day,

-Georgian

Olic

If you are sure that you still have several 1gb blocks of data that are usable in Europe, you should contact the support directly...

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You can also use :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814