Payment Update failed many times, can't contact support somehow

WhiskyJay

I can't change my payment method, the website won't let me do it because it seems that I have reached the maximum number of attempts, after trying to reach the support without any success I simply want a way to pay my bill because this issue has caused me to be suspended/cancelled...Please tell me how to change this situation, ASAP.

Whizz

Hello WhiskyJay,
I am sorry for the sitaution encountered,
I have verified your account and I can see that you managed to contact us in private today. 
We have reset the limits of attempts from our end.
In case you still encounter any issues, please respond to the email we have sent you.
If you want to reach us via chat, make sure you di not have any ad blockers enabled.
If you do, the "?" bubble will not appear to you. 
Furthermore, to contact us, you can always use this link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Thank you for your understanding!
Have a good one!
-Eugen 

Jess_i88b6

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

• By private message on Facebook: https://www.facebook.com/fizzca/

Alexsolo

https://forum.fizz.ca/en/discussion/2637382/payment-update-failed-many-times-cant-contact-support-somehow

Hi, I would contact support immediately:

Using the support page's chat function. Customer Service | Technical Support | Help | Fizz

If the chat bubble on the website does not appear right away, it may indicate that the queue is full. Try again in 15 minutes.

Or by using:

 Facebook : https://www.facebook.com/fizzca

Twitter private message: https://mobile.twitter.com/fizz_ca

WhatsApp : (438) 393-5814

Also I would take a look at supported payment methods:

To pay for your Fizz plans, you can use:

• A Visa or Mastercard credit card
• A prepaid Visa or Mastercard
• A Debit Mastercard or Visa Debit card

Only one-off payments are accepted with Vanilla prepaid cards

 

You CANNOT use: 

• American Express (Amex), Dinners and others credit cards 
• A debit card 
• A foreign credit/debit card 
• Funds from your Fizz Wallet 

WhiskyJay

Thanks for the quick response, the issue is that I can't contact the support elsewhere than on your website with the live chat function thats seems to not work at all....

Alexsolo

https://forum.fizz.ca/en/discussion/comment/6653422#Comment_6653422

I am not a Fizz employee, this is a community forum, we are other customers/users that reply.

You have other avenues to contact:

 Facebook : https://www.facebook.com/fizzca

Twitter private message: https://mobile.twitter.com/fizz_ca

WhatsApp : (438) 393-5814

But also the chat might not always show up.

If the chat bubble on the website does not appear right away, it may indicate that the queue is full. Try again in 15 minutes.

WhiskyJay

Well then from user to user thanks for the advice, I will simply use my patience and wait a bit considering the fact that I don't have any social media accounts and no whatsapp or number I can use in case of emergency like these.

Never had any issues before with Fizz only this weird payment add-up that won't pass.

Anyway, have a great day !