Payment Failed

TonyLahoud
TonyLahoud Posts: 1 ✭✭
edited September 2022 in Your Fizz Account

Hi all,


I changed my payment method because the CC card date has expired. My new CC is failing & I tried my daughter's Visa card & that failed too.


Please let me know how to proceed for payment,

Thanks,

T

Best Answer

  • Whizz
    Whizz Posts: 23,535 admin
    Answer ✓

    Hello hello TonyLahoud 

    I have looked over your account and could see that you have managed to update the payment method and add a card on the same day. 

    I would like to invite you to our official chat room in order to discuss further details. To reach our chat room make sure that you are logged in your account first and foremost. I'll link an FAQ page down below for you to access and once on it look for a green circle that is on the lower right corner of the page and click on it. The option that's on the bottom of the list will take you to our chat room directly.

    Here is the FAQ page: How do I fix a payment issue? | Fizz

    Have a good one!
    -Paul

Answers

  • Alexsolo
    Alexsolo Posts: 729 ✭✭

    You can use a Visa/Mastercard debit.

    However if the card is failing ( your daughters ) the card may be blocked by the bank.

    I suggest calling to ask if there was a freeze on the payment attempt from that card.

This discussion has been closed.

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