Payment went through twice

Serene
Serene Posts: 1 ✭✭
edited September 2022 in Your Fizz Account

For the 4 months I've been getting charged twice. Once for the old plan (60) which is no longer in use, and the second for the new plan (120) that I'm using now. Can I please have this fixed ASAP and have the excess payment refunded?

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Best Answer

  • Whizz
    Whizz Posts: 23,493 admin
    Answer ✓

    Hello Serene,

    I am sorry to hear about this situation.
    I just verified and you made your unsubscription request today to have the old plan canceled. 
    If you make a new subscription the other plan does not get canceled automatically, you have to do this manually from your Fizz account.  

    Have a lovely day,
    -Alex

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