The valid credit card that is on my file has been rejected after years of successful billing

Monica F.
Monica F. Posts: 2
edited September 25 in About my account

Billing has failed on a valid credit card and Fizz website has declined another valid credit card. Current credit card has been accepted numerous billing periods in the past. Credit card company has indicated that they did not receive the billing request, so error appears to be on Fizz.

Best Answer

  • Whizz
    Whizz Posts: 15,613
    Answer ✓

    Hello Monica F.,

    I am sorry to hear about this situation.
    I can see that your payment was made.
    It's possible that it was just a small delay.
    If you encounter any difficulties, please reach our support team directly. 

    Have a lovely day,
    -Alex

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