Inviting my daughter

Silvette Posts: 9 ✭✭
edited September 2022 in About my account

I have invited my daughter to a mobile plan but when she tried to confirm her email address for verifying and ordering her SIM card she received the email and pressed the "confirm email" button.

It didn't say that it was confirmed and when she pressed the "next" button on the fizz website it said that the email was not confirmed.

Please help, thank you.

Best Answer

  • Whizz
    Whizz Posts: 19,043 admin
    Answer ✓

    Hello Silvette,

    I am sorry to hear about this situation.
    If the email was not validated resetting the password should help.
    When you reset the password the email also gets validated.
    If you still experience any difficulties please reach our support team to investigate this further.
    You can use this FAQ to reach us via live chat:

    Have a lovely day,


  • Silvette
    Silvette Posts: 9 ✭✭

    It also said: This link is no longer valid. Either your account has already been activated or the link expired after 24 hours. To unlock and activate your account, please reset your password.

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