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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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UnsubscribeHow do I reverse unsubscribe and delete payment methods so I can add new card -
Will my data roll over if I change my plan to 0 data?Hi, I'm planning to switch my phone plan to 0 data next month. I know that you cannot receive data … -
I placed an order for the new sim card on Oct 3 and still nothing. Is this normal?I placed an order for the new sim card on Oct 3 and still nothing. Is this normal?
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Why 'No service', or 'emergency calls only' whine in US?My wallet was full; texting eventually would go thru, by T-Mobile. This happened at the Tampa airpo…
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VoLTE compatible SIM card never receivedHello A month ago I requested a SIM card for both numbers that I have with Fizz. So far I only rece…
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Can't make call to a certain numberBefore, when I called my garage, everything was normal. However, at some point, I'm not sure when, …
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Canceling a number without closing the account ?There are currently two phone numbers in my account. Can I cancel one number without closing the ac…
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I want to refund this transaction cause I’m not gonna use the plan !!I didn’t want to renew my monthly membership cause I’m leaving the country today and the plan ends
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VoLTE SIM text message issue Samsung Galaxy S21 Ultra 5GSince receiving the Fizz VoLTE SIM card, my wife is unable to send or receive text messages on her …
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Internation calling package removed due to Zone change?Same package cost more for less minutes now. Also, this was removed in the middle of the month. An…
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if i have second lineHi, I am wondering if i have second phone number with Fizz, can I apply it the same peeks or upgrad… -
Addressing Security Concerns:Enhancing Protection at Fizzcouldn't find any information on the website about setting up two-factor authentication (2FA) to ma…
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Unable to send texts while in UKI added money to my wallet before leaving as well as purchased travel data. Travel data works fine.… -
New phone - how to add it to "My phones" screenJust bought a new phone, transfered the sim no problem but on the "My phones" screen in m… -
How do I set up my plan to activate Roaming in PeruI do not know how to allow to make/receive calls while in Peru
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How will Fizz resolve broken voLTE SIM?8 days ago Fizz sent me a voLTE SIM card to replace my outdated SIM card. I followed the transfer p…
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How to setup call forwarding to my home phone?Hi everyone, I’m not subscribing the voicemail with Fizz but I have a home line with voicemail box.…
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Really Fizz! You retired my international callsHi, Today, I was not able to use international calls. I went to check my plan, and I noticed that t… -
My mobile data Internet on my cell no longer works.For the past month or so my mobile data hasn't been working. I've checked that I have data, this is…
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Samsung Note9 and LG V60 Volte compatibleI have a samsung note9 and an LGv60 that bought from videotron and they are Volte compatible but th…
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Does Fizz support eSIM?Does Fizz support eSIM?Can I use eSIM for my iPhone 13?
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Does the Canada + USA plan mean I can call US for free from Canada?Hi Does the Canada + USA plan mean I can call US for free from Canada? and call Canada from the U…
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How can i add more Data to my plan?I keep running out of data before the month ends. How do i add more?
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Just some feedback about bad support that cost me moneySupport told me to order a sim card and it turns out I didn't need one. Here's my story: I was …
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Fizz support is wasting my time !!! a dozen timesTicket #257958 Just need modify plan from 1g Quebec data + call to 1g Quebec data only. Fizz supp… -
WhatsApp "We couldn't send an SMS to your number"Hi! I have an iPhone. Afterthe iOS17 update I reset my phone and restored from backup. Since then, …
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My Volte LTE card does not workI got the new card todasy, did the activation on line using the code on the card. Rebooted the phon…
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New Volte while travellingOk so I'm currently travelling and won't be back for a few months. Up until now I've been using my…
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Bought add-on and can't receive calls. Not the inly oneHi, a Fizz admin said that my add-on doesn't work because I am in Qc coverage?? I can make calls b…
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Problem connecting to my accountEach time i try to connect to my account i get this message: We are sorry, Unexpected error when au…
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