Retried Tranferring Phone Number - Need to Verify Again?

Alecta101

Hi

Like the title says, I tried to transfer my old phone number when I got Fizz, but it didn't work. However, before I changed SIM cards, I got a text asking to verify the switch. I said yes, but the transfer didn't work (wrong Account Number). I put in the right number now, but I want to know if I need to switch back to the old SIM and check for a verification text again, or if the first time should have worked.

Thanks!

Shmutz

I would check the previous SIM. Keep in mind you need to reply to verification text within 90 minutes.

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Hi @Alecta101

You should wait two hours before try again the transfer, before doing this check if a plan was create in your account, if this is the case, you should contact the support to validate with them what to do. https://fizz.ca/en/support

If you don't have any plan created, after two hours you can proceed again using the guide https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

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Don't cancel your old career.

Wait until everything is finished.

I would check the previous SIM for new verification for next try.

Whizz

Hello @Alecta101 ,

Sorry to hear about the issue.

Usually you have to keep the old Sim card from your current provider until you receive the e-mail confirmation from Fizz that your plan has been activated with us.

Since you didn`t, place the old Sim in your phone so you can still use the service from your current carrier.
I also verified your account and it appears that the transfer is stuck a bit, so I would need you to reach our customer service on chat : https://fizz.ca/en/support as they will need a few details from your side to retry the transfer.

Thank you for your understanding.
Have a good one,
Raul, Community Moderator