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Internet
Archives for August 2020
Discussion List
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No confirmation text?Hi, I'm supposed to have someone come over between 5 to 9pm to install my um... modem? Residential… -
Do I need to change plans if my zoom meetings are lagging?My internet speed seems to be inadequate for me to be able to hold a good connection during a zoom …Answered ✓ Closed Roxane L. #30171 151 views 4 comments 18 points Most recent by Martha G. #29458 Internet
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Does fizz offer military discounts?Just wondering if there are discounts for military members?
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connect to routerI'm trying to connect to router. I entered IP address in browser. Then I entered uesername that was…Answered ✓ Closed Claude S. 67415 172 views 3 comments 15 points Most recent by Thierry B. #24767 Internet
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No change can be made before 2020-09-02. Please come back after this date to try again. Why?I am trying to upgrade my internet plan and I don't know why I need to wait till 9-02. Please expla…
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25 rebate on home internet not applied?Hi! I got a 25cad rebate on home internet, which I applied the same day as my home internet was act…
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What to do when I lost my password after factory reset?For some reason my wifi stopped working today and also for everyone in my appartement. So we tried …Answered ✓ Closed Vincent B. 67331 21 views 9 comments 28 points Most recent by Philip D. #28440 Internet
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Earlier installation?I only have options starting the 21st september for isntallation. Is there a way to get it earlier …Answered ✓ Closed Keven B. #30111 2 views 6 comments 21 points Most recent by Juan G. #29462 Internet
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how to purchase a second modemHi i would like to purchase a second modem, for a second residence, Can you tell me how to proceed…Answered ✓ Closed Richard P. 67304 1 view 4 comments 13 points Most recent by Juan G. #29462 Internet
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Wifi connexion not as good as beforeBefore covid my connection was perfect. But then i mooved for a while and came back home. Now the c…
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How do I reschedule an appointment they didn't comeThe technician support came to install the internet and said we weren't there and we were there. No…
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My neighbor's address shows that he can get FIZZ, but my address shows not available. is there a fixIs there a way to see if it is an error? I know FIZZ uses Videotron network and it is available all…Answered ✓ Closed Bruno B. 67245 12 views 5 comments 13 points Most recent by Abdul R. #3217 Internet
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can I use a professional firewall, ex Sonic Firewall ?Hi I am trying to install an external firewall, and the firewall does not see the internet, I tri…
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Modem behind tvWhere would be the ideal location to install the Fizz modem for optimal Wifi signal ? I currently …
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Where can I find my bill that is stating my name?The bills that I found in my profile under payment history does not state my name, just my address.…
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Lost wifi password, my devices are connected to neighbour's, how i retrieve my password?I dont remember mmy password snd all my devices are connected to the neighbours internet..Answered Closed simon R. #29971 22 views 5 comments 17 points Most recent by simon R. #29971 Internet
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Why cant i access home internet from phone?I've just installed home internet and it works fine on my laptop but when I click on it on my andro…
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Why can't access my home internet with my phone?I've just installed home internet and it works fine on my laptop but when I click on it on my andro…
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Why My internet plan is frozen saying that i need to update the payment but its my valid cardmy internet plan been frozen since yesterday saying i have to update my method of payment but its m…
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There seems to be many questions about modem failures, why!Why are there so many questions about failures with modem? Was there a batch of modems with problem…Answered ✓ Closed Juan G. #29462 154 views 6 comments 20 points Most recent by Martha G. #29458 Internet
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the next available delivery date for a modem is september 12. can i pickup the modem earlier myself?i would subscribe for internet provided i am able to drop by your offices to pickup a modem on sept…
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Why my internet is disconnect ?Why my internet is disconnect?
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Urgent-Help-printer-how to wpsI purchased a crapy printer ( CanonTS3320) I can't get it to work without knowing how to Enable the…
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Can't seem to add internet to my account, why?I ordered a SIM card to begin service with Fizz and then I was trying to order the internet service…
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Combo discount?Do I get an additional discount if I have both services with fizz ( phone + internet) ???Answered ✓ Closed Dominique C. #29836 53 views 8 comments 22 points Most recent by Martha G. #29458 Internet