No change can be made before 2020-09-02. Please come back after this date to try again. Why?

Ryan S. 67393

I am trying to upgrade my internet plan and I don't know why I need to wait till 9-02. Please explain!

Matthew A. #24717

Changes are made as of your next billing cycle.

Lieux

Ryan you can’t change your plan before 20 hours of your next payment.
Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.

Ryan S. 67393

So basically that I will have to pay both plans since it is less than 48 hours away? I will have to pay my current and the new one for that month

Matthew A. #24717

You can’t make changes in the last 48 hours of your current cycle. Yes, you will need to wait until the next cycle to make changes. You can try to chat with support to see if they can still make the change for you. https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet Scroll down to the bottom right to chat.

Samuel C. 64723

You can only make changes once per billing cycle.

JoanMr

Hey,
Is your question answered? If so, please chose the best answer and close this topic
Have a good day