Why My internet plan is frozen saying that i need to update the payment but its my valid card

Nassim M. #18056

my internet plan been frozen since yesterday saying i have to update my method of payment but its my valid card on the plan

Fizzy

Hi Nassim

Please logon your account to check your plan status and your payment method.

If your card recently expired or you changed your address, you will need to update the info on your account. https://fizz.ca/en/faq/how-do-i-fix-payment-issue

You will have to update the card on your profile. Then make sure to associate the updated info to your plan. Check your plan. If the system allows you, make a manual payment. Once Fizz has received payment, service will be restored within 2 hours. Be sure to restart your modem.

Lieux

Nassim try to enter another credit card.. and try again https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Nassim M. #18056

no the expiration date is in 2024. everything is in order i dont think the problem is from our side. the card is correctly associated to the plan.

Lieux

Yes Nassim but if the payment didn’t go through you need to change and re-enter your credit card.
If you need more help Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them click here https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.

Fizzy

Hi Nassam

If you know your card is valid, try making a payment on your plan.

If you cannot make a payment, try contacting your card institution to inquire about the status of your card and to see if they can see any reason why the transaction is not going through.

If the problem continues, please contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Open the Fizz FAQ help link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Olivier R. #3666

Thank you for the question

Juan G. #29462

That’s weird. Try to check with your bank, maybe they are blocking transactions!

Martha G. #29458

Have you tried a different card?

DLB

Please contact the support :
https://fizz.ca/en/contact-us