25 rebate on home internet not applied?

Virginia R.

Hi!
I got a 25cad rebate on home internet, which I applied the same day as my home internet was activated. I just got my second bill and the rebate hasn't been applied, and the perk has expired. Any tips on why this may have happened?
Thanks for your help!

Matthew A. #24717

You should contact support. Click this link and scroll down to the bottom right for a chat bubble. https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

SimonC

+1 for contact support

Mastaiso

Hi Virginia,
You can take a look in your account -> My profile -> Under Settings there is a section called "Plan receiving the referral bonuses". Just make sure the one with your address is selected.
Hope this helps

Samuel C. 64723

Go take a look at your account on the website. Usually, as others pointed out, the 25$ is applied on the 3rd billing cycle.

LemonHead

If you can't see anything in the referral section of your account, I would contact support.