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Your Fizz Account
Archives for August 2020
Discussion List
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Will my (existing) phone plan and my new (pending installation) internet plan be charged in the sameThe activation dates of the two services are different, as I'm switching internet provider this mon… -
how to freeze my mobile account?I'll be out of the Canada in the next couple of months and I want to freeze my fizz mobile for that…Answered ✓ Closed Nitzan 421 views 3 comments 15 points Most recent by Martha G. #29458 Your Fizz Account -
Mike made it to 500K !!I think Mike deserves a shout out for reaching 500k on the English board as well. Congrats Mike! Th…Answered ✓ Closed Matthew A. #24717 2 views 10 comments 23 points Most recent by LemonHead Your Fizz Account -
Can I earn points without having an active plan?Are the points added up and can I level up if I haven't activate a mobile or an internet plan? -
Why the pending referrals are not showing in my account?I have received 11 emails about the referrals of my friends, but only 2 latest are showing in my ac…
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how do i cancel my fizz internet?i am sick of my wifi cutting out which i never had with my previous internet provider. i don't see …Answered Closed Nelly H. #29900 75 views 6 comments 22 points Most recent by Olivier R. #3666 Your Fizz Account
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Cridet carte ?I have a problem I am trying to do internet home but I can't do payment. My cridet card work good …
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Can i get a refund for the SIM card?I ordered a sim card but I don’t need it anymore. Can i get a refund?
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What are some great ways to earn points and level up my Fizz account?I’m looking for a good way to level up my Fizz account to get more rewards, thanks!
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How can I change my email? There was a typo in it but now i cannot correct the typo!How can I change my email? There was a typo in it but now i cannot correct the typo! -
close accountI want to close the account and for the number to stop permanentlyAnswered ✓ Closed seba 23 views 5 comments 15 points Most recent by Juan G. #29462 Your Fizz Account
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Why can't I use a vanilla prepaid mastercard as a payment method?basically a couple of weeks ago I paid for my internet service using a JOKER brand prepaid masterca…Answered ✓ Closed Alex L. #16736 1.1K views 4 comments 21 points Most recent by Matthew A. #24717 Your Fizz Account -
How come FIzz does not award referral bonus as received in emailI received an email that I would receive referral bonus of $35. After complaining someone from Fizz…Answered ✓ Closed Ajaykumar 12 views 7 comments 21 points Most recent by Martha G. #29458 Your Fizz Account
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I want contact with any one how???I paid to select number and after that i found it with another customer!!!! What can i do pay anoth…Answered ✓ Closed Ramiz 1 view 7 comments 12 points Most recent by Martha G. #29458 Your Fizz Account -
Cancel Fizz mobile, but keep internet?If I cancel a Fizz mobile account, but keep internet, will I lose reward points ? Is there an amou…Answered ✓ Closed Samuel C. 64723 34 views 5 comments 18 points Most recent by Fizzy Your Fizz Account
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Unable to add upgrades?After I activated my sim and the phone began to work normally, I received a "Finish activating…Answered ✓ Closed Shashank S. 23 views 6 comments 21 points Most recent by MichelP Your Fizz Account
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Fizz forgot all my information my perks and rewards, payment info etc...?Fizz forgot all my information my perks and rewards, payment info etc... It thinks that I don’t hav…Answered ✓ Closed Pierre-Olivier D. #29486 3 views 9 comments 24 points Most recent by MichelP Your Fizz Account
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25$ rebate for Internet will be expired before Internet ActivationI have a 25$ rebate for internet perk available with 9 days before expiration. I just ordered a new…Answered ✓ Closed Raphaël C. 66132 14 views 9 comments 20 points Most recent by msarko Your Fizz Account
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SIM cart not receivedI have not received my SIM cart, however I received an email that you send it to me!
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4+ Missing Badges?Hey FizzTeam, I have been with Fizz since April 2019 and I have not followed the entirety of the b…Answered ✓ Closed Emilie B. #14652 5 views 2 comments 16 points Most recent by Whizz Your Fizz Account -
Referal bonus missing?Hi I never got my referral bonus was supposed to be 35 and it never went through, it’s been 2 payme…
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Visa and master card are not recognisedWhen I add a new payment method, it says the cards are not recognised, what could I do?
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Community Hub Username not showingI've changed my username under My Profile/Community Hub/ Username but it doesn't seem to be reflect…Answered ✓ Closed LemonHead 13 views 3 comments 15 points Most recent by LemonHead Your Fizz Account -
Credit card temporarly suspendHi! Can you suspend my payment for few days and keep my internet running please? My wallet got stol…Answered ✓ Closed Guillaume C. 65732 24 views 4 comments 16 points Most recent by Olivier R. #3666 Your Fizz Account
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cancelling one fizz phone number on a multi number account ?I have a fizz account with 3 different plans. If I cancel one number, will it affect the others?Answered ✓ Closed Sarah K. #19075 17 views 4 comments 12 points Most recent by Olivier R. #3666 Your Fizz Account