SIM cart not received

sobhan

I have not received my SIM cart, however I received an email that you send it to me!

Victoria C. #24523

How long has it been since you ordered it? Sometimes post is delayed!

Karl D. #29409

I ordered my SIM in July and got it the next day, but this year Canada Post has been absolutely overwhelmed... Give it a few days.

Matthew A. #24717

Did you get a tracking number? You can click on “my profile” and the click on order history to see the tracking number. If it’s not there chat with Fizz

Evan Z.

My experience was I ordered it and got it the next day via a 3rd party courier. Forgot the name, but it wasn't Canada post. If it's been more than a week I would contact Fizz directly and make sure it's still on the way.

DLB

Hi ! You may contact directly Fizz support for this issue. The community will not be able to solve your problem.

msarko

you could contact fizz to see what happened and if they can send you another. but canadapost has been very busy theses days.

Whizz

Hello sobhan,
Apologies for the delay.
I had a look into your account and I could see that your SIM was delivered and you have activated your plan.
If you have any questions, we remain at your disposal, and you can find us over our contact methods that are by following the FAQ https://fizz.ca/en/contact-us
Nicolae Bogdan