How come FIzz does not award referral bonus as received in email

I received an email that I would receive referral bonus of $35. After complaining someone from Fizz team romissed I would receive as in email. Finally only $25 was awarded to my account. Even making a complain was not answered?


  • Yes you will receive it. On the 3rd payment it will apply automatically
  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124
    Hi Ajaykumar

    Logon your account and go to "My profile" >> "Referral bonuses"
    where you will find your pending and confirmed referrals.

    In order to have a successful pending referral, the new customer must activate a plan using the referral code of an existing customer.

    In order for the referral to be confirmed/unlocked, the new customer must make their second monthly payment. So the referral credit will be unlocked and applied towards their third bill.

    The usual referral credit amount is $25. Fizz had a promotion offering $35 credit if the new customer activated by July 14 2020. If you qualified for the $35 credit, but received $25 by mistake, you can contact Fizz support to receive a correction (with your email as proof).
  • DLB
    DLB Posts: 461
    Unfortunately, you may have to contact Fizz support again to solve your case. The community won't be able to help you.
  • Ask tech support could be a mistake on their part
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,720
    You can check it if you log to your Fizz account.
    Click on : My profile
    Click on: Referral bonuses
    You will see all your referral bonuses , those pending and received.
    If there is a problem, contact the Fizz customer service by chat from 8h00 to 21h00.
  • You will get it automatically, don’t worry. It will be taken down from your monthly payment soon
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