Our mobile network is evolving.
Comments
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My initial interest in VoLTE was so that I (and various other mobile accounts) could continue to make calls in the US, which has retired their 3G networks.
I now have a VoLTE SIM in my phone, acquired by myself due to a clusterbleep from a failted port-out attempt.
The new SIM does not appear to improve the situation for US calling.
Is there a timeline for voice calling in the US?
Should it be working now?
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New information has been provided about VoLTE access. New FIZZ users (subscriptions after March 16 2022) now have access to VoLTE. Older users still have to wait, regardless of having a new SIM card.
Sorry, I have only the French version of the notice.
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That's just because the SIM cards were changed to support VoLTE. I've got the new SIM, but VoLTE still appears to be unavailable in the US with Fizz.
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Question : when did you join FIZZ?
I joined Fizz sometime in 2019. I purchased a new LTE SIM card in April 2022 and activated it. I have a Samsung A52 5G but VoLTE is still not available for me.
New users (users after March 16 2022) already have access to VoLTE in Canada and USA because they activated their account with Fizz after March 16 with a LTE SIM card and were immediately connected to the VoLTE voice server.
Old users need to be disconnected from the 3G voice server BEFORE they can be connected to the VoLTE voice server. This seems to be a more complicated issue, and the process should be ready by spring 2023.
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That makes more sense. They are rolling out VoLTE and a prerequisite is the new SIM, but it's not enough alone.
But it's been half a year though and I'm still not been offered a SIM or access to VoLTE, and two friends with US & Canada plans (who would make sense to be at the front of the line) have also not been targeted. So spring 2023 can't come fast enough.
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Yeah my Mom has the new sim card and still does not have access, and yet I as a new user do.
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Hi, I am trying to figure out if my phone will work on the VOLTE network when I go to the US in March. I read through all the help documents again and have a question about the list of Volte certified phones. See https://fizz.ca/en/faq/compatible-devices#3
I have a Motorola One Hyper bought in summer 2020. This phone does not appear on the list of certified phones. Does that mean that my phone won't support the VOLTE frequencies yet? I signed up with Fizz last Junly (2022) so I have the new SIM card. I also have the Canada/US plan. When I went to Vermont last October it wasn't working yet but I was able to use my data.
Thanks!
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Hello uzedia,
I just did a quick search on Google, and it seems like the Moto one Hyper should be compatible with the VoLTE function, however, we cannot guarantee it, as at the moment it is indeed not listed on our FAQ. You could try to do some research or even reach out to customer service from Motorola, to see if they have genuine information.
Have a good one!
-Sergiu
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Good idea! Thank you for the tip
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Hope for wifi calling one day.
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Great news thank you
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"I have a Motorola One Hyper bought in summer 2020. This phone does not appear on the list of certified phones. Does that mean that my phone won't support the VOLTE frequencies yet?"
Two answers:
1. See Virgin Mobile's list of VoLTE compliant phones. I can't see why if your phone is VoLTE compliant with Virgin, it shouldn't be for Fizz.
2. You are a new Fizz user (with Fizz after March 16 2022) so you should already be connected to the VoLTE voice server. And if VoLTE works for you in Quebec, it should also work in the USA.
To check to see if VoLTE works on your phone:
- disable Wifi
- check your top status bar - should show LTE
- Make a phone call. Status bar should show LTE DURING your phone call and after your phone call. If it's the case you have VoLTE. Your call has gone through a LTE network.
- if top status bar shows 4G, 3G, or anything else, call has used a 3G network. No VoLTE yet.
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Hello again, I took your advice and asked Motorola. The Hyper One is not VoLTE or 5G compatible. Does that mean that I will never be able to make phone calls via VoLTE unless I buy a new phone? Thank you!
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Thank you! Unfortunately there is nothing mentioned in the status bar, neither VoLTE nor 4g or 3g network. Too bad!
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I checked again (with WiFi off and Mobile Data on) and I see LTE in the status bar but when I make a call, it changes to 3G or H+.
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On est le 21 janvier et je n’ai toujours pas reçu de message pour recevoir une nouvelle carte SIM, j’ai essayé le lien mentionné plus haut dans la discussion et ça me dit que mon compte n’est pas admissible à une carte 0$. Ce n’est pas clair dans toute les discussions que si tu installes ta nouvelle carte SIM tu puisses avoir accès aux appels et texto aux USA. Est ce qu’avec la nouvelle carte SIM ça va fonctionner ou faut il que Fizz ait terminé ses changements de je ne sais pas trop quoi pour que l’on puisse avoir accès aux appels et texto avec la carte SIM voLTE
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Faites vous en pas, j'ai la nouvelle carte SIM dans mon téléphone depuis avril 2022, et je n'ai toujours pas accès à VoLTE. Seulement les nouveaux abonnés Fizz ( ceux qui se sont abonné à Fizz APRÈS le 16 mars 2022) qui ont accès à VoLTE. Les autres doivent attendre au printemps.
Mais lorsque je vais aux États-Unis, j'ai quand même accès à un service d'appel téléphonique "aléatoire" en sélectionnant le fournisseur T-Mobile. Les appels utilisent le réseau 2G GSM de T-Mobile.
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Great news! Thank you!
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Does fizz update the compatible devices list?
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That is interesting. I followed the steps but don't see the option for VoLTE.
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Great news
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This is good news!
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C’est une bonne nouvelle
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any news Volte? spring is coming
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Hello there magic_channel !
As my colleague has said, official news in regards to VoLTE being added to the network will be made public here. We're still testing its capabilities with our network however once we are all done with that part we will make an official public announcement!
Have a good one!
-Paul0 -
Spring is almost here. Where is the VoLTE now ?
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