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  • My initial interest in VoLTE was so that I (and various other mobile accounts) could continue to make calls in the US, which has retired their 3G networks.

    I now have a VoLTE SIM in my phone, acquired by myself due to a clusterbleep from a failted port-out attempt.

    The new SIM does not appear to improve the situation for US calling.

    Is there a timeline for voice calling in the US?

    Should it be working now?

  • ah727
    ah727 Posts: 765
    edited January 9

    @Jacques_Assert

    New information has been provided about VoLTE access. New FIZZ users (subscriptions after March 16 2022) now have access to VoLTE. Older users still have to wait, regardless of having a new SIM card.

    Sorry, I have only the French version of the notice.



  • That's just because the SIM cards were changed to support VoLTE. I've got the new SIM, but VoLTE still appears to be unavailable in the US with Fizz.

  • ah727
    ah727 Posts: 765

    @Jacques_Assert

    Question : when did you join FIZZ?

    I joined Fizz sometime in 2019. I purchased a new LTE SIM card in April 2022 and activated it. I have a Samsung A52 5G but VoLTE is still not available for me.

    New users (users after March 16 2022) already have access to VoLTE in Canada and USA because they activated their account with Fizz after March 16 with a LTE SIM card and were immediately connected to the VoLTE voice server.

    Old users need to be disconnected from the 3G voice server BEFORE they can be connected to the VoLTE voice server. This seems to be a more complicated issue, and the process should be ready by spring 2023.

  • That makes more sense. They are rolling out VoLTE and a prerequisite is the new SIM, but it's not enough alone.

    But it's been half a year though and I'm still not been offered a SIM or access to VoLTE, and two friends with US & Canada plans (who would make sense to be at the front of the line) have also not been targeted. So spring 2023 can't come fast enough.

  • Telephono
    Telephono Posts: 35

    Yeah my Mom has the new sim card and still does not have access, and yet I as a new user do.

  • uzedia
    uzedia Posts: 142

    Hi, I am trying to figure out if my phone will work on the VOLTE network when I go to the US in March. I read through all the help documents again and have a question about the list of Volte certified phones. See https://fizz.ca/en/faq/compatible-devices#3

    I have a Motorola One Hyper bought in summer 2020. This phone does not appear on the list of certified phones. Does that mean that my phone won't support the VOLTE frequencies yet? I signed up with Fizz last Junly (2022) so I have the new SIM card. I also have the Canada/US plan. When I went to Vermont last October it wasn't working yet but I was able to use my data.

    Thanks!

  • Whizz
    Whizz Posts: 16,564

    Hello uzedia,

    I just did a quick search on Google, and it seems like the Moto one Hyper should be compatible with the VoLTE function, however, we cannot guarantee it, as at the moment it is indeed not listed on our FAQ. You could try to do some research or even reach out to customer service from Motorola, to see if they have genuine information.

    Have a good one!
    -Sergiu
     

  • SquikyBird
    SquikyBird Posts: 1,494

    Hope for wifi calling one day.

  • Bethnie
    Bethnie Posts: 2

    Great news thank you

  • ah727
    ah727 Posts: 765
    edited January 16

    @uzedia

    "I have a Motorola One Hyper bought in summer 2020. This phone does not appear on the list of certified phones. Does that mean that my phone won't support the VOLTE frequencies yet?"

    Two answers:

    1. See Virgin Mobile's list of VoLTE compliant phones. I can't see why if your phone is VoLTE compliant with Virgin, it shouldn't be for Fizz.

    2. You are a new Fizz user (with Fizz after March 16 2022) so you should already be connected to the VoLTE voice server. And if VoLTE works for you in Quebec, it should also work in the USA.

    To check to see if VoLTE works on your phone:

    - disable Wifi

    - check your top status bar - should show LTE

    - Make a phone call. Status bar should show LTE DURING your phone call and after your phone call. If it's the case you have VoLTE. Your call has gone through a LTE network.

    - if top status bar shows 4G, 3G, or anything else, call has used a 3G network. No VoLTE yet.

  • uzedia
    uzedia Posts: 142

    Hello again, I took your advice and asked Motorola. The Hyper One is not VoLTE or 5G compatible. Does that mean that I will never be able to make phone calls via VoLTE unless I buy a new phone? Thank you!

  • uzedia
    uzedia Posts: 142

    Thank you! Unfortunately there is nothing mentioned in the status bar, neither VoLTE nor 4g or 3g network. Too bad!

  • ah727
    ah727 Posts: 765
    edited January 20

    @uzedia

    You don't see the LTE in the top part of your screen? ( Close your Wifi when you check). During the call, LTE should stay there.


  • uzedia
    uzedia Posts: 142

    I checked again (with WiFi off and Mobile Data on) and I see LTE in the status bar but when I make a call, it changes to 3G or H+.

  • ah727
    ah727 Posts: 765

    @uzedia

    3G or H+ is normal, calls are 3G unfortunately. If you subscribed to Fizz after March 16, 2022, you should have the new SIM card, and you should have VoLTE. There's something wrong here. Better check with Fizz support.

  • ah727
    ah727 Posts: 765
    edited January 21

    @uzedia

    Here's what Vidéotron has about your phone and VoLTE. If it works on Vidéotron network, it should work with Fizz...or there's something I'm missing.



  • Jam
    Jam Posts: 11

    On est le 21 janvier et je n’ai toujours pas reçu de message pour recevoir une nouvelle carte SIM, j’ai essayé le lien mentionné plus haut dans la discussion et ça me dit que mon compte n’est pas admissible à une carte 0$. Ce n’est pas clair dans toute les discussions que si tu installes ta nouvelle carte SIM tu puisses avoir accès aux appels et texto aux USA. Est ce qu’avec la nouvelle carte SIM ça va fonctionner ou faut il que Fizz ait terminé ses changements de je ne sais pas trop quoi pour que l’on puisse avoir accès aux appels et texto avec la carte SIM voLTE

  • ah727
    ah727 Posts: 765

    @Jam

    Faites vous en pas, j'ai la nouvelle carte SIM dans mon téléphone depuis avril 2022, et je n'ai toujours pas accès à VoLTE. Seulement les nouveaux abonnés Fizz ( ceux qui se sont abonné à Fizz APRÈS le 16 mars 2022) qui ont accès à VoLTE. Les autres doivent attendre au printemps.

    Mais lorsque je vais aux États-Unis, j'ai quand même accès à un service d'appel téléphonique "aléatoire" en sélectionnant le fournisseur T-Mobile. Les appels utilisent le réseau 2G GSM de T-Mobile.

  • Pete
    Pete Posts: 219

    Great news! Thank you!

  • Vasiok
    Vasiok Posts: 965

    Does fizz update the compatible devices list?

  • uzedia
    uzedia Posts: 142

    That is interesting. I followed the steps but don't see the option for VoLTE.

  • ah727
    ah727 Posts: 765
    edited January 29

    @uzedia

    Make sure your phone has the latest updates, Android and Motorola. Same thing happened with my Samsung A52 5G. The VoLTE switch appeared several days later. But maybe Motorola users could help you out better.

  • Ninmow
    Ninmow Posts: 15

    Great news

  • picpoper
    picpoper Posts: 24

    This is good news! 

  • Djil
    Djil Posts: 8

    C’est une bonne nouvelle

  • any news Volte? spring is coming

  • Whizz
    Whizz Posts: 16,564

    Hello there magic_channel  !

    As my colleague has said, official news in regards to VoLTE being added to the network will be made public here. We're still testing its capabilities with our network however once we are all done with that part we will make an official public announcement! 

    Have a good one!
    -Paul

  • kokoboko
    kokoboko Posts: 282

    Spring is almost here. Where is the VoLTE now ?