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My Mobile
Archives for April 2019
Discussion List
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Why can i not adjust my plan?Trying to adjust my plan and a red warning pops up saying billing cycle is invalid. My plan does no… -
LTE Aggregation B4-B2-B5-B7My signal is aggregating With 4 bands when in stanby, but how come i cannot connect to B7 for LTE … -
What to do if my debit card didn’t have enough fund for the payment of this month?This morning I didn’t have enough money in my only debit card to pay for this month but now I do an… -
Is unused gifted data rolled over the next month too?Not using a lot of data right now (got 2Gb as a gift) and was wondering if I get to keep them for t… -
How can I close my account?How can I close my Fizz account (on the web site)?
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When I try to activate my SIM card, It appear that the SIM card is already assign to somebody.3 weeks ago I ordered a SIM card and activate it. But, at the last step the payment method didn't w…
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5G for Fizz?Last week Videotron win at the auction of 600mhz 5G band! I wounder if there going to share it with…
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Payment failed?I just got an email stating that my payment has failed. My credit card info is current and up to da…
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My payment was delayed. Can you charge me now?My account was not charged on the day it was supposed to be charged and my phone does not work now.…
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what is my voice mail pin number please?what is my voice mail pin number please? and how to find it?
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Why is my voicemail not working?For both my numbers with Fizz, the voicemail is not working.
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Why the sms with photos cannot be sent?I cannot send sms with photos attached.
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Erreur de numéroUne erreur sur le numéro de l ancien fournisseur sais produites lors de la mise en fonction de la c…
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why am i not receiving texts?Hi, i am not receiving any sms, i have tried all of the suggestions on the help hub but messaging i…
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My phone services are frozen? I have a method of payment on file?My phone services are not working. I have the right payment of method on file.
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Can I order a Fizz sim card without making a plan?I am considering joining Fizz, but my current 2 year contract is only up in a couple of months, in …Answered ✓ Closed Elizabeth B. #5037 296 views 11 comments 17 points Most recent by Ohthatvank My Mobile -
30% off monthly plan?I was promised to have a 30 % off my monthly plan starting April 12, 2019, but was still charged th…
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Voicemail Pin reset please?I don't have Facebook so I have no other way to get help. I never get the chat bubble either. Is th…
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Addon payment is approved but not effected to my account. why?I just made the payment for voice addon 300min. I was sure the payment was approved. but no histo…
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ActivationHi,I just received my sim card today and I followed every step to activate my plan.And so on the we…
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SMS still broken, periodically cannot receive calls?Been on Fizz for several months now and tried everything but texts sometimes are dropped or come in…
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Introductory pricing more expensive then stabilization pricing?I got into the fizz train before April 12th with intro pricing package. I'm noticing now that stabi… -
Data available in Toronto when my plan is QC only ?I just came back from Toronto and was able to use my data that should be QC only. I did not have an… -
Change plan prior to activation completed?I just activated a plan without data thinking I can receive data gifts from my contacts, and I real…
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Voicemail PIN change?i have forgotten my PIN to access my voicemail. My mailbox is full and I have no way to access it. …Answered ✓ Closed Karen R. #5009 165 views 6 comments 7 points Most recent by Jessica S. #14535 My Mobile
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Fizz is asking for a copy of my bank statements to issue a refund. dfck?tl;dr: fizz took money (50+$). failed to deliver and asking bank statement to issue a refund. Becau…
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Data went off for a stabilisation test?Is it me or they just did a test with the data? Didn't have internet access for a few minutes..…
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I have 8 months left on my contract with another company can I still swich? Will I have two bills?I am with Virgin Mobile. I still have about 8 months left on my contract (Ends Jan1, 2020). What st…
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active numberwhy if plan has no voicemail or voice service the number is given as a wrong number? it is really c…
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is service down again?am i the only one experiencing issues again?