Why can i not adjust my plan?

Alex M. #2475

Trying to adjust my plan and a red warning pops up saying billing cycle is invalid. My plan does not end for 15 days so what is the issue?

Dominic R. #1352

Maybe it's an issue related to the stabilisation period...
Better contact Fizz sorry to know what's going on :-)

Fizzy

Looks like a bug/glitch on Fizz website related to your account.

 

You need to contact Fizz support

as per instructions here: https://fizz.ca/en/contact-us

 

Logon to your account and
open this page during business hours: https://fizz.ca/en/solutions/mobile
and wait for the chat bubble (at bottom right)

Chris P. #37

Yes, you should try to contact Fizz either on the help page or by using facebook messenger. I've also seen this issue with my account too, but I probably wouldnt recommend changing your plan if you had the introductory prices cause if you do, you will lose all of the discounts.

Fizzy

@Chris, the information you gave is not entirely correct. As long as you subscribed before April 12, you will retain the Introductory price after the stabilization period. During this period, you can change your plan and you will keep the Introductory price.

https://fizz.ca/en/faq-stabilization-period

 

 

What will happen to my price after the stabilization period?

 

For members who subscribed BEFORE April 12, 2019.

If your plan was activated before April 12, it will return to its launch (introductory) price once the stabilization period is over. Please note, however, that if you change your plan after the stabilization period, regular prices will apply. You will be notified of the end of the stabilization period one month in advance.

 

For members who subscribe ON, OR AFTER, April 12, 2019.

Your plan was activated on or after April 12? Once the stabilization period is over, regular prices will come into effect and will therefore apply to your plan. You’ll be happily surprised by these once the stabilization period has come to an end. You will be notified of the end of the stabilization period one month in advance.

Chris P. #37

Hey @Fizzy, interesting, I got some mixed information from other users. But if that is the case, then great!