Addon payment is approved but not effected to my account. why?

Jiyong
Jiyong Posts: 5 ✭✭
in My Mobile
I just made the payment for voice addon 300min. I was sure the payment was approved. but no history in my account. And also my voice is in inactive.
When I paid for addon. I could use it immediately but this is some error Fizz has.
Please look up.

Answers

  • Legandir
    Legandir Posts: 607 ✭✭
    You might want to contact Fizz directly
    CHAT
    Please contact the support
    Go on this page https://fizz.ca/en/contact-us, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
  • Ohthatvank
    Ohthatvank Posts: 86 ✭✭
    what's addon it's the first time i heard about that method of paiement!
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