Why does my cellular data not work?

Adam B. #5155

My cellular data doesn't work even though I can make calls and send SMS. I'm on the latest version of IOS by the way so I can't update my software. Also, it tells me to activate my plan in my profile even though I already did. I followd the steps for the APN but still nothing. My carrier is Fizz 36.0

Irene

if you already re-started your phone. You need to contact the support.

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Fizzy

You can try this. It worked for me.

 

You need to manually edit both APN. For both APN, change "APN protocol" and "APN roaming protocol" to "IPv4/IPv6" instead of "IPv4".