why am i not receiving texts?

Maria E.
Maria E. Posts: 1 ✭✭
in My Mobile
Hi, i am not receiving any sms, i have tried all of the suggestions on the help hub but messaging is still not working for me. This has been going on for 3 days now Help!

Answers

  • Legandir
    Legandir Posts: 607 ✭✭
    CHAT
    Please contact the support
    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
  • DinoS
    DinoS Posts: 626 ✭✭
    Did you just port your number. Please wait 4 hours before it's get ported.
  • Doug D.
    Doug D. Posts: 1 ✭✭
    Are you transferring from an iphone? Is so, you must turn of imessaging on your iphone (Settings/Messages). See https://support.apple.com/en-ca/HT204270
  • Fizzy
    Fizzy Posts: 11,802 ✭✭

    Please elaborate on the issue if you want us (fellow users) to help.

    Are you able to make and receive calls? Does your data work? Are you able to send SMS and MMS?

    Is this a new plan? Or have you been with Fizz for a while and SMS was working previously?

     

    Otherwise you can contact Fizz customer support

    as per instructions here: https://fizz.ca/en/contact-us
    Open this page during business hours: https://fizz.ca/en/solutions/technical-issues
    and wait for the chat bubble (at bottom right)

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