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Internet
Archives for January 2021
Discussion List
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AppointmentI am not sure if the technician already arrived and left. I still have 2 hrs. I live in a multi uni… -
When the technician comes to my apartment, will he call me? How do I know?I have appointment today, When the technician comes to my apartment, will he call me? How do I know?
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Can't swap internet upgrades?I have $1 rebate upgrade applied to my current month. Now I have a $2 rebate upgrade that I would l…Answered ✓ Closed Nathanael P. 93 views 8 comments 14 points Most recent by Emmanuel S. #36497 Internet -
Keep loosing connexion to internet after plan upgrade - Follow-up.Alright so it seems i can't update a question, here's part two! Quick recap : Upgraded f…Question Closed Alexandre M. 83304 4 views 0 comments 12 points Most recent by Alexandre M. 83304 Internet -
Will I recieve the 50$ referral bonus if the technicial comes on January 7th ?I just signed up with Fizz and chose an internet package (Jan. 4th) However, the technician date is…
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how to take over my tenant's Fizz internet?My condo have Fizz installed. my tenant is leaving Quebec. I would like to take over her plan as it…
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Slow internet?I changed internet because i heard that fizz was good but our wifi is very slow specially on messen…
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For those with the CODA-4680 modem/router: how is your WIFI?Sorry for all the questions this morning but I'm a brand new client and have tons of interroga…Answered ✓ Closed Sebastien C. #37494 742 views 1 comment 11 points Most recent by Sebastien C. #37494 Internet -
Fizz showing as Videotron?So I recently got Fizz and I noticed when I'm doing an ISP check on the web it keeps showing a…
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Internet very slowThe internet is very slow specially on tiktok and Snapchat
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Keep loosing connexion to the Internet after plan upgrade.Upgraded from 30 to 60Mbps. Went into effect in the afternoon. Lost connection to the Internet. Had…Answered ✓ Closed Alexandre M. 83304 13 views 4 comments 18 points Most recent by Gabriel L. 46478 Internet
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Can I get a basic modem (older model) when I sign up for Fizz internet or is there only 1 kind availCan I get a basic modem (older model) when I sign up fro Fizz internet or is there only 1 kind avai…
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My internet stopped working completely, how do I fix this?I cannot connect to my Fizz wifi anymore. I tried unplugging the modem, and the factory reset which…
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Password incorrect ?Still saying password is incorrect?Question Closed hassan J. #38200 21 views 0 comments 6 points Most recent by hassan J. #38200 Internet
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Unable to get a new connection as I get an error that previous member hasn't unsubscribed which isn'I wanted a new home internet connection for my address. There was a previous tenant who left yester…
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Change accountChange the name on account. I would like to transfer the account actually in my adress but not in m…Answered ✓ Closed claudine B. #38199 42 views 5 comments 2 points Most recent by Philippe R. 83297 Internet
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I received an email regarding a missed appointment but technician came, was unable to install modem,This is not a missed appointment. The technician came but was unable to install the modem as none o…Question Closed Joseph G. #31402 2 views 0 comments 4 points Most recent by Joseph G. #31402 Internet
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Change my credit carte?Please I need help to change my credit carte
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How can I reschedule my installation appointment?(there is no option in My Profile)There was an issue when the person showed up to set up my internet, he said to reschedule but there…
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Fizz service indicates there are no outage. But I have no Internet? tried the trouble shootingFizz service indicates there are no outage. But I have no Internet? tried the trouble shooting, now…
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I paid a reactivation fee for my Home Wi-Fi plan and now it says ‘activation pending’. How long willI paid a reactivation fee for my Home Wi-Fi plan and now it says ‘activation pending’. How long wil…
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Can not get my travel add on, why?I am on a trip at Dominican Republic and got some add-ons. I want to get more data and can’t do it.…
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Cancel subscriptionHow I cancel my service? Just signed up today but changed my mind. Will my credit card charged? Can…Answered ✓ Closed Wan H. #38153 21 views 3 comments 8 points Most recent by Emmanuel S. #36497 Internet
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i want to make a payment why isn't it letting me?I have been trying to pay since 9 am this morning and waited 2 hours to speak to someone i have sen…
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What is typical Ping & Jitter results?Using Fizz internet 60/10 speed with a 3rd party VOIP service. Conversations have a 1/2 to a full s…