Cancel subscription

Wan H. #38153

How I cancel my service? Just signed up today but changed my mind. Will my credit card charged? Cannot find any info here on the website. Please advice. Thx

Mike

Hi Wan

The card is already charged.

You need to cancel the appointment, after that contact the support to let them know and accelerated the refund.

Log into your account → Manage plan → Appointments.
Here you will be able to see a complete list of all your past and future
click on Cancel.
On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

The refund process can take couple of week, but only the support can help you

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

StefanM

Hi Wan,
As long as you are within 15 days, you are entitled to a full refund!

marcel P. #35931

mike said it !

Emmanuel S. #36497

Yup, like mike said !