Unable to get a new connection as I get an error that previous member hasn't unsubscribed which isn'

Subash
Subash Posts: 1 ✭✭
in Internet
I wanted a new home internet connection for my address. There was a previous tenant who left yesterday and said that the fizz connection she had has been transferred to her new address. I am trying to schedule a new connection for my address but I get an error saying that the previous member hasn't unsubscribed yet. But the previous member is saying that the disconnection of the previous fizz internet at the address I'm at is already done. Please advise how this can be resolved.

Answers

  • Mike
    Mike Posts: 21,568 ✭✭
    Hi Subash

    For this kind of problem only the support can help you

    You can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Please contact support. Only they can help you with that! Welcome to Fizz ;)
  • Sharpie22
    Sharpie22 Posts: 401 ✭✭
    You must absolutely contact support to solve that kind of question.
  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 241 ✭✭
    You can contact support from their Facebook page via messenger, unfortunately other users wont be able to help you with this
  • Whizz
    Whizz Posts: 23,051 admin
    Hi Subash,
    I'm sorry to learn about the inconvenience you're experiencing.
    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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