I received an email regarding a missed appointment but technician came, was unable to install modem,

Joseph G. #31402

This is not a missed appointment. The technician came but was unable to install the modem as none of the outlets were active and we require a wire to be installed. His ladder was not long enough for him to do the installation. I have rescheduled for January 9th, could you please ensure technician has proper equipment to complete the installation?
Please confirm.
Thanks!

Mike

Hi Joseph

It seems that is the only message that they send.

I strongly suggest that you contact the support, to put this information in your file.

To view your Fizz technician appointments:
Log into your account → Manage plan → Appointments.

Here you will be able to see a complete list of all your past and future appointments.
You will also be able to reschedule and cancel future appointments.

To contact the customer support by chat

1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option