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About my account
Archives for July 2021
Discussion List
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Level 5 giftsHi:) I’m close to the level 5. I’m wondering about what gifts we get! Anyone got an idea?Answered ✓ Closed Simon F. 62914 111 views 2 comments 0 points Most recent by KerberosMorphy About my account -
I need to be refunded and change planI have selected the wrong plan by accident and the service has not started nor do I have the modem.… -
I can not log in to my account to change plan. I can not find a customer supportI want to add message to my account, 1. I tried to log in to my account, it says, I can not log in…
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Chat with Fizz supportI have hard time to connect to Fizz support by chat 1) I click on ? and chat. Nothing happens. The …Answered ✓ Closed Hoang T. #38498 553 views 15 comments 0 points Most recent by KerberosMorphy About my account
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how do I boost my earning points?how do I boost my earning points?Answered ✓ Closed adam M. #27910 42 views 9 comments 4 points Most recent by telmorrr About my account
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How to know a date when a perk was applied?Hey I just noticed neither of my invoices include 1$ discount I chose as a perk for my mobile plan.… -
The pages are down for me, is there another way to change my payment info?This is what I see when I click "my account."
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KudosHow can I view how much kudos I have and what are kudos?Answered Closed mahdi M. #27800 13 views 1 comment 2 points Most recent by mahdi M. #27800 About my account
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Can't update my plan anymoreI chose a month ago a plan with nothing, I basically pay 10$ per months to keep my account, and if …Answered Closed Samuel S. #40131 43 views 2 comments 1 point Most recent by Samuel S. #40131 About my account
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Do I cancel?I have my old plan from my old carrier, the billing time span ends on the 30th...and I want to acti…
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Do you lose bonus if you swap ?Hi all, I am using my 250 Mo Bonus in slot one. But I now have access to a 500 Mo bonus, but i a…
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Activation pendingHi, I activated my sim more than a day ago but it still says activation pending. i am unable to ca…
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Can anyone give me the correct URL for the account page?The link is broken on the website. It sends me here: https://zone.fizz.ca/dce/customer-ui-prod/#/ac…Answered ✓ Closed Dan B. #36399 15 views 2 comments 0 points Most recent by Dan B. #36399 About my account
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Why i cant pay with my old card?I had a problem with the bank and they blocked my card but I already solved it, I went to pay again…Answered rorrrrraaaozozozo 11 views 1 comment 0 points Most recent by reference_JW13S About my account
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Cheaper gigs pleaseHi Telus will give 30gig plans for 65 right now. Yes you want to charge me 20$ to add 2gigs to my p…Answered ✓ Closed Michael B. #2463 31 views 5 comments 0 points Most recent by reference_JW13S About my account
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active account but not active?I just changed to fizz. When i was doing my transferring, i didn't had enough funds on my old phone…
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issues editing profileI'm trying to edit my profile (ie: I've been trying to change the referral code amount) but the sys… -
Activation Pending - no ticket updatesHi all! I transferred a line into Fizz yesterday. My Fizz account shows Activation Pending 18 hours…
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why didn't i have received the confirmation of my payment?I tried making my payment and when i click on make my monthly payment and say that i will receive a…Answered Closed AngelikaFerresOxime 11 views 0 comments 0 points Most recent by AngelikaFerresOxime About my account
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Sim card orderHi, I log in to my account. I try to order a Sim card. A windows apears and ask for signing up. wh…
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Voicemail call keeps failingSo I have two voicemails and I’ve never had a problem accessing voicemails before. However, when I …
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How can i connect to my Fizz voicemail from overseas without it trying to ring the phone?Calling the 514 number asks for my phone number and then calls it ( which can’t answer )
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I have to complete my commandI received an email saying that I should complete the command of my new phoneAnswered Closed ducharme_michel 11 views 0 comments 0 points Most recent by ducharme_michel About my account
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2FA, two factor authenticationWhen will this company implement two factor authentication for our portal? I checked all the settin…Answered Closed Salvatore T. 35 views 0 comments 0 points Most recent by Salvatore T. About my account
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Sim Card not supported even though my carrier says Fizz 36.0.1I recently bought a fizz sim card and plan, however when I inserted my sim card I'm faced with a po…Answered ✓ Closed redstonedragonx 85 views 6 comments 0 points Most recent by redstonedragonx About my account
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Will not accept a new address (newly built apartment block)The following is our new address: x Previously, this was a single home with the address: x. Fizz is…
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Whats is the paiementi have returned the modem and all my paiements have been done and today 39.09$ ha ed passe on my ca…
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paiement a refuseHello,i cant do my paiment.It gives me all the tome this massage:votre paiement a refuse fizz. Can …Answered ✓ Closed Kteoharov 71 views 2 comments 2 points Most recent by Isabelle_33424 About my account
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Answered ✓ Closed sebastienvicente 61 views 1 comment 0 points Most recent by StefanM About my account
