active account but not active?

I just changed to fizz. When i was doing my transferring, i didn't had enough funds on my old phone number account so it was deactivated. I charged it and automatically my new fizz account activated. Now i would like to activate my gift data but I can't because it tells me my plan isn't active.

Best Answer

  • Whizz
    Whizz Posts: 9,413
    Accepted Answer

    Hello Celi,

    We're so sorry to hear about this. Checking your account, I notice you were able to reach us and eventually we were able to help with the transfer. While indeed it was confirmed, sadly it appears the plan activation remained stuck in pending.

    In this case, I wish to inform you that I have created a ticket and escalatedyour situation to our technical department, so they can make thenecessary verifications and solve this.

    Restassured that as soon as we have an answer from them that the plan is fully active, you will benotified via the e-mail address attached to your account. If youwish, you are also able to check the status of the ticket from youraccount in My settings – My tickets.

    Thankyou for your patience and understanding.

    Have a lovely day,
    -Ioana

This discussion has been closed.