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Your Fizz Account
Archives for December 2020
Discussion List
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Cancel Internet, but add Mobile forfaitHi there! Since I'm moving out of my current apartment and back to my parents for a short whil…Answered ✓ Closed Lisa R. #31335 43 views 8 comments 22 points Most recent by Whizz Your Fizz Account -
Invited user cannot login after accepting invitation?I invited by email user under one of my plans, I see record about it under Add users in my plan. Us…Answered ✓ Closed Alexander P. #36865 2 views 2 comments 9 points Most recent by Whizz Your Fizz Account
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Referal bonus not paie ?I'm suposed to have 80$ balance and my referal bonus is only at 40$..
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Configure your privacy preferencesYou should configure your privacy preferences to Private Memberships or Incognito to protect your p…
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Name on statementIs it possible to get a receipt/statement with my name on it and not just a clients number ?Answered ✓ Closed Peter S. #37113 123 views 4 comments 17 points Most recent by So_AR Your Fizz Account
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Billing period starts one day before service setup?The service agreement coming attached with the mail when requesting internet service starts one day… -
What happens to my referral bonus if I decide to cancel my account?So lets say I have received the 50$ referral and I decide to cancel my account My question is, if I…
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can i use and port my 514 number if I live in downtown Ottawa?I have a plan with another company that has a 514 number and I live in the centre of Ottawa. I don&…
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Why is it so difficult to get help with this company?I have been with fizz For about 18 MONTHS 2 mobile lines Internet 120 Never got my REFERRAL BONUSES…
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I moved and my caller ID sais i live in my old city. Is there a way to change the city poeple see whI moved from one region to another. But poeple still see my old city when i call. Since it's …Answered ✓ Closed Denis V. #2903 42 views 5 comments 22 points Most recent by Clive_ref_code_73TF9 Your Fizz Account -
What are the ways to accumulate rewards points?Hi everybody, I noticed that we can accumulate points and then get rewards with them but i don'…Answered ✓ Closed Francis D. #27312 62 views 5 comments 23 points Most recent by Emmanuel S. #36497 Your Fizz Account
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Two days after migration, one of plans still inactive, support doesn't answer, what should I do?I already answered this question here: https://community.fizz.ca/questions/2542989-cards-activation…Answered ✓ Closed Alexander P. #36865 1 view 7 comments 17 points Most recent by Alexander P. #36865 Your Fizz Account
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Compromised security?I changed credit card in the last month... yet, I received an obvious phishing SMS at my number, wi…Answered ✓ Closed Sebastien L. 80788 63 views 2 comments 14 points Most recent by Whizz Your Fizz Account
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Wich upgrade do you use ?hi guys ! wich upgrade you use the most ?Answered ✓ Closed marcel P. #35931 3 views 8 comments 24 points Most recent by Ariane P. 70031 Your Fizz Account -
How to unblock my account?My bank blocked my transaction so Fizz couldn't get their automatic payment. I called my bank,…Answered ✓ Closed Noemi B. #24845 173 views 5 comments 19 points Most recent by Stephane83 Your Fizz Account
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Chatbot replying while rep is unavailable in messenger?Sent a request via messenger and received a bunch of those stupid chatbot replies. I used to conta… -
One of my cards is still in Activation Pending status but I can use it for full?I have two sim cards. Both of them work in my phones. But in my account one shows fine but another …Answered ✓ Closed Alexander P. #36865 62 views 7 comments 13 points Most recent by Waldo Your Fizz Account
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Upload photoAs per requestAnswered ✓ Closed thomas H. #36851 1 view 3 comments 11 points Most recent by Gilles Your Fizz Account
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The transactions history page loads forever and never gets anywhere? How can I view my bills then?I am trying to view my bills / transactions history, I know where it is but the page just keeps loa…Answered ✓ Closed Camille B. #27221 103 views 2 comments 19 points Most recent by Fizzy Your Fizz Account
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How to know the cell phone number of our referrals?Someone just used my referral code and I would like to send the person data or perks. How can I if,… -
Adding contacts?I’m trying to add a contact and when I click search nothing happens, helpAnswered ✓ Closed Suzanne C. #36780 44 views 1 comment 13 points Most recent by Fizzy Your Fizz Account
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Is it better to gift from the perk session or form your accountI'm wondering if it's better to gift directly from the perk section of if it better to ad… -
I have updated my payment why I can’t use my number ?I have updated my payment method because my card was expired why I can’t use my phone ???
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Why can't accept the Plastk credit card?Fizz says the error I am facing with adding my VISA credit card is with the provider, Plastk. Howev…Answered ✓ Closed Douglas B. #14157 181 views 9 comments 32 points Most recent by Gilles Your Fizz Account
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How do I activate a perk? It says I need an active account, which I have.I received multiple perks since joining Fizz two months ago. When I try to active any of these per…Answered ✓ Closed Yvan T. #36731 32 views 1 comment 22 points Most recent by Lieux Your Fizz Account