One of my cards is still in Activation Pending status but I can use it for full?

Alexander P. #36865 · December 2020

I have two sim cards. Both of them work in my phones. But in my account one shows fine but another still in Activation pending status.
It's already 10h+.
Can someone help me?

Mike · December 2020

Hi Alexander

do not worry it will be updated soon

Can you try with a different browser? Or in private navigation

If this bother you, contact the support here we are users

If there is no improvement, you can contact customer support by chat at anytime 24/7:

1- Click on this link: https://fizz.ca/fr/faq/activer
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat

Alexander P. #36865 · December 2020

Hi Mike, I tried in private mode it didn't help.
I tested sim card, everything works: mms, sms, calls, internet.

Fizzy · December 2020

Hi Alexander

If your plan services are working as expected, there is no problem.

There can be a delay before your account is updated. Please try again tomorrow.

If the situation continues, you can Live chat with Fizz support at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/solutions
4- The green chat bubble should appear after a few seconds in the bottom right corner.