Invited user cannot login after accepting invitation?

I invited by email user under one of my plans, I see record about it under Add users in my plan.
User accepted invite, registered account.
But any attempt to login fails with error: There was an error. Try please later.
I deleted user from my plan. Invited again, accepted, registered - same result.
Does anyone has similar experience?

Answers

  • Fizzy
    Fizzy Posts: 10,815 ✭✭
    Hi Alexander

    For this unfortunate situation, you must contact Fizz support.

    you can Live chat with support at any time 24/7:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 18,805 admin
    Hello Alexander,
    We're sincerely sorry to hear this. I checked your account and saw that indeed you tried to add a user on December 16th. In order for us to do the necessary verifications and be able to help, I kindly invite you to reach out to us on any channel you prefer: https://fizz.ca/en/contact-us Rest assured, we will find a suitable solution.
    We highly appreciate your understanding.
    Have a lovely evening,
    -Ioana
This discussion has been closed.