Adding contacts?

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Suzanne C. #36780
Suzanne C. #36780 Posts: 1 ✭✭
in About my account
I’m trying to add a contact and when I click search nothing happens, help

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  • Fizzy
    Fizzy Posts: 10,972 ✭✭
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    Hi Suzanne

    If you are using the phone number, try entering only the 10 digits (without brackets or dash).

    If you’re searching for a Fizz member and unable to find them, it’s possible that they’re incognito — which means they have set their preferences so other Fizz members can’t search for them.

    More info here available: https://fizz.ca/en/faq/how-do-i-manage-my-contacts

    If the problem continues, you can Live chat with Fizz support at any time 24/7:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open the above help link page from Fizz Solution Hub: https://fizz.ca/en/solutions
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
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