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About my account
Archives for January 2020
Discussion List
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Is it possible to see my rewards history?I wanted to see a detailed history of my rewards, especially how my points accumulated. Is it possi…Answered ✓ Closed JessicaRen 82 views 10 comments 28 points Most recent by JessicaRen About my account -
Referral Bonuses not used on my bills. Why?Hi. I have invited some friends to Fizz and got some referral bonuses. I have received all of them … -
Referral bonus not received?I invited 4 friends to join Fizz mobile. They all provided my referral code when ordering the fizz …Answered ✓ Closed Ying Z. #16199 21 views 9 comments 24 points Most recent by Ying Z. #16199 About my account
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Vocal message. PerkOf I have the vocal message in my plan and I take the perk vocal message. I it useless or I save mo…Answered ✓ Closed Samuel L. 3280 1 view 7 comments 13 points Most recent by Olivier R. #3666 About my account
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Phone and SIM card are claimed lost, why still charged?I have claimed phone and SIM card lost on November 20th last year, why it is still charged 17.08 on…Answered ✓ Closed Jocelyne L. #16130 2 views 11 comments 18 points Most recent by Nini G. #13860 About my account
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Work around for _shortcode.RECURRING_PAYMENT issueI found a work around to _shortcode.RECURRING_PAYMENT issue transaction history that works for me …
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When will the _shortcode.RECURRING_PAYMENT error in transaction history be fixed?I can't see any data in my transaction history. All I get is a _shortcode.RECURRING_PAYMENT line an…Answered ✓ Closed kkspike 2 views 5 comments 16 points Most recent by Olivier R. #3666 About my account
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Two plans that are not mine have been activated on my account?I got emails and texts today informing me that I had activated two new phone numbers on my account,…Answered ✓ Closed Élianne L. 1 view 9 comments 14 points Most recent by Nini G. #13860 About my account
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Receipt error has lasted more than a week alreadyIt has already been over a week and Fizz hasn't fixed the display error for our bills. I need to pr…Answered ✓ Closed Jaime L. #13192 1 view 6 comments 15 points Most recent by Jaime L. #13192 About my account
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How to enter Chat？How to enter Chat？
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Payment method??Hi I want to change my payment method and it’s not possible. I have my MasterCard and my visa that …Answered ✓ Closed imane K. #16093 1 view 6 comments 13 points Most recent by Chris K. #7521 About my account
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No customer services???There is no way to get help when needed ?
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My registered email address has been compromised. how can I change my email address from the websiteThe email field in the profile is disabled. there is no way to change the email on the account. Can…Answered ✓ Closed Rida A. #16015 11 views 2 comments 20 points Most recent by Whizz About my account
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I paid twice, how to refund the part of overpayment？Activation number, because of your network, I paid twice, how to refund the part of overpayment？
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Do upgrades last forever?Say I have 1$ off internet for the month, will it last forever as long as I have it active? Or has …Answered ✓ Closed Vincent D. 39366 35 views 1 comment 16 points Most recent by Vincent D. 39366 About my account
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My explorer badge hasn't unlockedI bought a travel add-on and my explorer badge is not unlocked. Anything I can do?Answered ✓ Closed Sebastian L. #15963 2 views 6 comments 16 points Most recent by Olivier R. #3666 About my account
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Can I return my unused Fizz SIM card?I no longer wish to join Fizz; can i return my unused SIM card and get a refund?Answered ✓ Closed Genevieve L. #15885 91 views 18 comments 13 points Most recent by Gualberto About my account
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Do I have to be a Fizz mobile customer to gift mobile data perks?When trying to Gift, this message is shown: "Sorry, you do not have a Fizz Plan. First you sho… -
Referral bonus mistake?I just received an email: Not long ago, XXX invited you to join Fizz, you liked what you saw, and …Answered ✓ Closed Andrej 3 views 21 comments 22 points Most recent by Nick M. #14999 About my account -
ma carte sim?j'ai commandé ma carte sim mais il ne arrive pas toujours...
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contact supportHow can I contact support ? thanks a lot
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- 25 bonus referal?We are two people who created and account and we have everyone his own number. but the 25 cad of th…
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Upgrades automatically appliedHi. I was wondering why aren't upgrades automatically applied? They are like bonuses and would expe…Answered ✓ Closed Darclee 11 views 7 comments 19 points Most recent by Olivier R. #3666 About my account
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Do we have a billing statement for free month?Hi, this month I have a free month with the referral discount. I remember before even if we don't … -
Monthly bill print - invoice details are emptyThere are no details on the monthly invoice when printed. I need it for Revenue Quebec and CRA. I h…Answered ✓ Closed Gheorghe L. #15775 2 views 1 comment 14 points Most recent by sman About my account
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payment method a?I recieved a notification that my payment method failed, so i went and updated it but recieved no c…Answered ✓ Closed Satts86 1 view 2 comments 11 points Most recent by Jimmy N. #14505 About my account
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Will a number from nova scotia work to joint fizz un Qc?I have a Friend Who is looking to changé for fizz, but hé would like to transféré His number and H…Answered ✓ Closed brigitte S. #15749 11 views 8 comments 12 points Most recent by Fizzy About my account
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Google log in for profile and community hub log in need to be different?I created my profile and account using the quick "google log in". This was back in Septem…Answered ✓ Closed Jessica M. #15707 153 views 15 comments 27 points Most recent by Fabio M. About my account
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Fizz, please fix the display error for the receipt.Today, I am trying to print the receipt for 2019. There is display error "_shortcode.RECURRING… -
Follow up regarding my question about the referral bonusOk.. I was not clear enough and it was totally my fault. What I meant to say (or ask) is: is it nor…
