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Archives for January 2020
Discussion List
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Can both English and French Community Hub questions be viewed together?It would be nice to see all Community Hub questions regardless of language. Is that possible? And i… -
Which community is most active ?Hi everybody! Lately I'm pretty active on the french community and I'm curious to see how is it … -
how can I have my Call history summaryHello I need a summary of all of the phone calls that I have recieved over the last 6 months. How c…Answered ✓ Closed Banafsheh 581 views 7 comments 14 points Most recent by Nini G. #13860 Your Fizz Account -
How to select an answer as the best answer?I simply didn't find a button or whatsoever to select an answer as the best answer. Also, can I sel… -
How can I change my payment method?I am trying to update my payment method because I lost that card and it doesn't exist anymore. But …Answered ✓ Closed Karina B. #16287 11 views 4 comments 15 points Most recent by Sean C. #14857 Your Fizz Account
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Is it possible to see my rewards history?I wanted to see a detailed history of my rewards, especially how my points accumulated. Is it possi…Answered ✓ Closed JessicaRen 151 views 10 comments 28 points Most recent by JessicaRen Your Fizz Account
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Referral Bonuses not used on my bills. Why?Hi. I have invited some friends to Fizz and got some referral bonuses. I have received all of them …
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Referral bonus not received?I invited 4 friends to join Fizz mobile. They all provided my referral code when ordering the fizz …Answered ✓ Closed Ying Z. #16199 21 views 9 comments 24 points Most recent by Ying Z. #16199 Your Fizz Account
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Vocal message. PerkOf I have the vocal message in my plan and I take the perk vocal message. I it useless or I save mo…Answered ✓ Closed Samuel L. 3280 1 view 7 comments 13 points Most recent by Olivier R. #3666 Your Fizz Account
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Phone and SIM card are claimed lost, why still charged?I have claimed phone and SIM card lost on November 20th last year, why it is still charged 17.08 on…Answered ✓ Closed Jocelyne L. #16130 11 views 11 comments 18 points Most recent by Nini G. #13860 Your Fizz Account
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Work around for _shortcode.RECURRING_PAYMENT issueI found a work around to _shortcode.RECURRING_PAYMENT issue transaction history that works for me …
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When will the _shortcode.RECURRING_PAYMENT error in transaction history be fixed?I can't see any data in my transaction history. All I get is a _shortcode.RECURRING_PAYMENT line an…Answered ✓ Closed kkspike 1 view 5 comments 16 points Most recent by Olivier R. #3666 Your Fizz Account
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Two plans that are not mine have been activated on my account?I got emails and texts today informing me that I had activated two new phone numbers on my account,…Answered ✓ Closed Élianne L. 1 view 9 comments 14 points Most recent by Nini G. #13860 Your Fizz Account
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Receipt error has lasted more than a week alreadyIt has already been over a week and Fizz hasn't fixed the display error for our bills. I need to pr…Answered ✓ Closed Jaime L. #13192 11 views 6 comments 15 points Most recent by Jaime L. #13192 Your Fizz Account
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How to enter Chat？How to enter Chat？Answered ✓ Closed l W. 21 views 2 comments 14 points Most recent by Nini G. #13860 Your Fizz Account
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Payment method??Hi I want to change my payment method and it’s not possible. I have my MasterCard and my visa that …Answered ✓ Closed imane K. #16093 1 view 6 comments 13 points Most recent by Chris K. #7521 Your Fizz Account
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No customer services???There is no way to get help when needed ?Answered ✓ Closed Alessia S. 1 view 17 comments 17 points Most recent by Gualberto Your Fizz Account
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My registered email address has been compromised. how can I change my email address from the websiteThe email field in the profile is disabled. there is no way to change the email on the account. Can…Answered ✓ Closed Rida A. #16015 21 views 2 comments 20 points Most recent by Whizz Your Fizz Account
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I paid twice, how to refund the part of overpayment？Activation number, because of your network, I paid twice, how to refund the part of overpayment？
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Do upgrades last forever?Say I have 1$ off internet for the month, will it last forever as long as I have it active? Or has …Answered ✓ Closed Vincent D. 39366 41 views 1 comment 16 points Most recent by Vincent D. 39366 Your Fizz Account
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My explorer badge hasn't unlockedI bought a travel add-on and my explorer badge is not unlocked. Anything I can do?Answered ✓ Closed Sebastian L. #15963 1 view 6 comments 16 points Most recent by Olivier R. #3666 Your Fizz Account
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Can I return my unused Fizz SIM card?I no longer wish to join Fizz; can i return my unused SIM card and get a refund?Answered ✓ Closed Genevieve L. #15885 194 views 18 comments 13 points Most recent by Gualberto Your Fizz Account
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Do I have to be a Fizz mobile customer to gift mobile data perks?When trying to Gift, this message is shown: "Sorry, you do not have a Fizz Plan. First you sho…
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Referral bonus mistake?I just received an email: Not long ago, XXX invited you to join Fizz, you liked what you saw, and …Answered ✓ Closed Andrej 1 view 21 comments 22 points Most recent by Nick M. #14999 Your Fizz Account -
ma carte sim?j'ai commandé ma carte sim mais il ne arrive pas toujours...