I paid twice, how to refund the part of overpayment？

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l W.
l W. Posts: 2 ✭✭
in About my account
Activation number, because of your network, I paid twice, how to refund the part of overpayment？

Answers

  • Mike
    Mike Posts: 20,747 ✭✭
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    Here we are users

    You need to contact the support and ask for a refund, be ready to show the the credit card statement, they can ask to see the transactions

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/solution
      , if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    sorry i don't offer support to japan. did you have english/french receipt?
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
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    Communicate with them by messenger, that’s what works best for me.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Here is a fizz users forum.
    Please, contact the Fizz support by chat online from 8h00 to 21h00.
    https://fizz.ca/en/solutions
  • Alejandra D.
    Alejandra D. Posts: 272 ✭✭
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    A Fizz employee has answered. Please remove your personal information.
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
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    Communicate with them by messenger, that’s what works best for me.
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
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    I have noticed that Fizz doesn't take care very quickly of personal information / security issues when users post their coordinates on this forum. They could get in trouble legally, unless they have some small characters paragraph somewhere saying they are not liable...
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
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    Please close the discussion by choosing the best answer if your problem is solved.
  • Gualberto
    Gualberto Posts: 340 ✭✭
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    Is it.fixed ?
This discussion has been closed.

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