how can I have my Call history summary

Banafsheh · January 2020

Hello
I need a summary of all of the phone calls that I have recieved over the last 6 months.
How can I find this information?

Mike · January 2020

At the moment fizz do not offers this options

You can try contact the support and see if they can arrange something for you

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/solutions
, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP · January 2020

Banafsheh,
Sorry,
Fizz doesnt offer this option for the moment.
Try to communicate with the Fizz customer Service.
Please, chat online with the Fizz support from 8h00 to 21h00.
https://fizz.ca/en/solutions

Sean A. #12492 · January 2020

Fizz does not support this feature, but your phone app should be able to give this information in its history to you (assuming you've been on the same device for the last 6 months).

Chris K. #7521 · January 2020

Even if you contact Fizz I'm not sure that it will tell you who called you. I remember when I used to get such details (many years ago) it only showed the numbers for outgoing called, received calls just wrote "Incoming call" and the the city.

Whizz · January 2020

Hello Banafsheh,
I'm really sorry, but we don't have this option available. We are a prepaid company and we do not provide physical bills. This information is very sensitive and that's why a special request is required. I invite you to visit our privacy link at https://fizz.ca/en/privacy and send your request on the following email: privacy@fizz.ca.
Thank you for your kind understanding.
Have a good one!
Radu