No customer services???
Answers
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They are suppose to be open, I have the icon to start the chat
You can try to ask here too, we are users but we can help too
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/solutions
, if you are not connect login - The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
9 - Go to this page https://fizz.ca/en/solutions
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What kind of help did you need?8
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Fizz is an online company, meaning that you will be able to chat with a representative, but that’s it. Here we are the community, can you give us a little more details? We could help you8
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Yes please give us more details7
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They are available to chat everyday until 9 pm.8
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Personally, contacting Fizz on Facebook Messenger has been good for me.8
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It's the same thing as many rivals like Public Mobile and Lucky Mobile for example. Everything is online and it's all well explained on the website.8
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This is a community based, first line tech support and customer service and discussion hub. In other words you will find most of the information mainly relayed over if you browse through the existing database. Or you can just start a new topic, and we'll be more than happy to help.
The fizz support services are available for all billing purposes, sim and line troubleshooting, and other issues that are beyond the community support.6 -
Communicate with them by messenger, that’s what works best for me.5
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Alessia,
The chat online service is only available from 8h00 to 21h00, each day.
Please, try it:
https://fizz.ca/en/solutions5 -
Hello Alessia,
Please rest assured that we'll try to help you the best we can with any question or situation you may have encountered.
Bear in mind that this is a Community Hub where Fizz users can help each other to clarify or resolve different matters. If you'd like to get in touch with a Customer Service Representative, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a contact from your account (My plans - My profile - Contact forms).
Have a good one!
Radu6 -
Community is pretty good. And they have their inline services available. But most often, the community has some good answers to every issue so far5
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For general questions you can just post here on the forums. For problems with your service then you should contact Fizz. They don't have a number that you can call but you can message them from this site or by facebook messenger.6
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Yes, you have to chat with them by going through Solution Hub. This is the only way and the reason why they are so cheap. It's fine if you accept to just be chatting.4
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Sorry to ask but have you read before to subscribe?2
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Please choose the best answer to close the discussion.1
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Just not on the phone, you can get support on facebook or twitter.1
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Yes they are excellent1
