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Your Fizz Account
Archives for October 2019
Discussion List
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My credit card illegally charged even after my service was cancelled a month ago?Hello all, I cancelled my services but my credit card charged again. Please check your credit card… -
How can I add a Credit Card,when it seem"you have reached the maximum number of credit cards allowedHow can I add a Credit Card,when it seem"you have reached the maximum number of credit cards a…Answered ✓ Closed mei Z. 27 views 5 comments 20 points Most recent by romain C. #8601 Your Fizz Account
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no chat bubbleI just cannot bring up the chat bubble.
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Cancelling changes to plan after 16 October?If I change my plan now I will get the stabilization price. But the changes to the plan will only c… -
How many points does each tier of the Hero badge give?Each badge might be the same amount of points (XP), but Hero has multiple tiers for gifting data to… -
lost sim card foundI ordered a new SIM card becasue I was unable to find my old one, however; I found the Old SIM card…
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How do I activate my SIM card after it says "activated by another user"?I am trying to activate a SIM card for my aunt with her account. I had activated the card, but then…Answered ✓ Closed Carmen M. #12456 16 views 3 comments 23 points Most recent by Chris K. #7521 Your Fizz Account
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Cant Actevate?Got a email to tell me finish actevation so i picked my plan and I cant actavateAnswered ✓ Closed Marc G. #12268 3 views 3 comments 16 points Most recent by Whizz Your Fizz Account
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How do I go UP in levels?:) (from Apprentice 1/5 onwards)I am slightly confused about how to increase levels after apprentice 1/5. I've seen some that say j…Answered ✓ Closed Adrien B. #12279 6 views 9 comments 18 points Most recent by Annick M. #1972 Your Fizz Account -
How to finish activating the plan when the first pave regarding "your Montly Plan" is blocking the pThe process of activating my SIM card has crashed. When I return to my account to continue my activ…
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Do the $25 discounts stack if I refer multiple people in the same month?What happens when multiple people sign up using my referral code within a short period of time? Fo… -
Why is my Quebec number not valid for transfer?I have a (438) phone number through Telus in Quebec and every time I try to finish my SIM activatio…Answered ✓ Closed Camille B. #12144 13 views 14 comments 24 points Most recent by Annick M. #1972 Your Fizz Account
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Can data be gifted to people before their first cycle with data begins?In case the title is confusing, read carefully: Right now, you can't gift data to friends with no d…
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Payment updatesI cant update my payment option because the website is broke... And now my internet is going to be …Answered ✓ Closed Emmanuelle B. #2823 4 views 2 comments 18 points Most recent by Emmanuelle B. #2823 Your Fizz Account
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no access to service?I had a payment issues, due to receiving my permanent bank card, and forgetting to update my paymen…Answered ✓ Closed Adam M. #4755 4 views 2 comments 14 points Most recent by Adam M. #4755 Your Fizz Account
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How to use upgrades?Recently I have separated my account from my husband's account. now when I go to my own account to …
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when will you deduct my 25$ referral bonus?Hello, as I can see on your community blog, a lot of people did not receive their 25$ referral bonu…
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Does applying rewards constitute a change of plan?Will applying a reward ex: $1 off internet be considered as a change to my plan and therefore I los…
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By mistake I block my sim card now they asking PUK code,but I dont know PUK codePlease help me to get PUK codeAnswered ✓ Closed Onray J. #11897 173 views 2 comments 15 points Most recent by Leifuer Your Fizz Account
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I am being overcharged for NO REASON !!?Guys this is getting a little to out of hand. I don't like when my money is being played with and n…Answered ✓ Closed saryah 18 views 7 comments 23 points Most recent by Chris K. #7521 Your Fizz Account -
Can I gift data between my plans on same account?I have to plans in my account. Is there a way to gift data from one to the other. Also can we ban q…
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Billing Issue Leading To FrustrationSo for some reason i was charged the same exact ammount 3 different times and I am trying to reach …
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How many points awarded for the Cha-ching badge (adding money to wallet)?Wondering how many points for this badge. Currently at 1418/1500 and trying to reach Level 1 for a…Answered ✓ Closed Eunice P. 14 views 3 comments 27 points Most recent by Maestro77 Your Fizz Account
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How can i cancel my account / subscription even though the installation is only scheduled for next wi cancelled my appointment for the tech to come bring the router this Saturday, but i have no confi…