Payment updates

I cant update my payment option because the website is broke... And now my internet is going to be shut down

Answers

  • Fizzy
    Fizzy * 1Go de ma part + mon code de référence Fizz => 66KGA <= my Fizz Referral code + 1GB data from me *Posts: 7,162

    What problem are you having with the website?

     

    There are a few things you can try.

    - Clear your browser cache and retry using incognito mode. Or try using another browser like Chrome or Firefox on your computer.

     

    - If a message informing you that you have reached the maximum number of attempts pops up, contact Fizz Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Yes i do i tried fixing it with customer service and they could not fix it so they said they will send my caae to another department and i didn't hear from them since... Got an email that my internet service is suspended today... Wich kinda sucks because all i want to do is pay... Won't let me update the payment... Always showing error etc
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