Why is my Quebec number not valid for transfer?

I have a (438) phone number through Telus in Quebec and every time I try to finish my SIM activation and transfer my phone number, it says that my number is not valid. I currently have a corporate account with Telus but my number is not an administrative one. Also, when I try to transfer my number and finish the activation, nowhere does it ask me for my IMEI or my account number. Is that common?

Answers

  • Thank you for your input, that's a fair point. My number is only for personal use and is only linked to a corporate account for an employee discount and is not linked to the organization. Do you think they still think its an admin number since it's corporate?
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