I am being overcharged for NO REASON !!?

saryah

Guys this is getting a little to out of hand. I don't like when my money is being played with and no one to take it seriously. On my transactions history, it shows I was charged the same monthly amount on 3 different days during September. I am not sure if they think I am balling with money, but I haven't been able to reach anyone through the chat and I don't have Facebook. I need to know how to get my money back. Please Help !!!

Fizzy

Yes unfortunately some other customers have been affected.

Some customers have received an email confirming the issue and letting them know that a refund will be issued.

 

Otherwise you need to contact Fizz customer here: https://fizz.ca/en/faq/resolving-issues

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Allison W.

Sorry you're going through this. Aren't you glad the stabilisation period is over in less than 2 weeks? I guess that doesn't apply to billing issues.

saryah

I have been trying to get in touch with the chat, but it has populated for me since 10AM. I can't be spending my whole day waiting to be spoken to like this. Especially not to ask for my money back. Is there another method other than Facebook or Twitter. I don't have an account in both.

Allison W.

You could use the online form from your account. The link is in step 2 of resolving issues faq.
.
https://fizz.ca/en/faq/resolving-issues-step-2#2

Fizzy

@saryah, use this link: https://fizz.ca/en/faq/resolving-issues

 

Then click on the green bubble (bottom right) to start your chat.

M T. #338

Chat is the most efficient method of communication with Fizz.
Maybe you should retry later on or early in the morning (like 8 AM ).

Chris K. #7521

You shouldn't have trouble reaching support during business hours with the chat. Maybe you have a browser add-on blocking something. Try again in incognito mode.