The floor is yours!
Comments
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Unfortunately.... there is certainly room for improvement
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A fizz app to easier access accountsq
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This would be really great!
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well, I've actually made a wish-list 3 years ago.
there are a lot of requests still not implemented or rolled out.
you even escalated my post to the team in your comments
what 's the outcome ?
are you planing to roll out some of them ?
thx 👑
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Please add the possiblity to separate/merge plans/accounts without going to another providers and coming back. There are many users asking for it.
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Therefore, it will be great to create a separate account in order to get the referral code and after merge them (to have the best of the 2 options :D)
Now suppose that you merge two account, with a plan each, you merge them and the minutes later you close one plan what will happen to the points and bonuses?
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I am talking from the real life scenarios perspective and not from the bonus/points one 🙂.
e.g. Adult children grown up and want to manage his account(s). Or a young couple wants to have a common plan.
In such cases a simple warning message about loss of bonuses can be put in place.
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I agree with you and I don't see why this is not possible
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That's why we are asking for it @Bhizz 😉.
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That would be a great feature!!!
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tech support is pathetic at fizz, there is absolutely no reason someone should go from 1 in the support queue to 52. The incompetence of fizz support is so baffling that I think I'm going to go pay more for a phone plan elsewhere.
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Totally, that will be great! 👍😀
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Your name is on point.. you are free to ho elsewhere and pay more... No one is asking you to stay honestly...
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Yeah!!! I love it!!!
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More phone!! They are almost all out of stock!
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Also maybe phone case.
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Yeah you are right...
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Phone support for those members who struggle to contact via chat support.
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That's not gonna happen I believe... it's the opposite of Fizz philosophy
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To stop with the captcha login. One would be ok but selecting fire hydrant and bus for 5 minutes is annoying
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Visual voicemail that you can listen to that is not speakerphone (the app needs an update).
Thank you!
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Please increase your customer support team, if possible with more technical knowledge.
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Thank ypu thank you
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Thank you!
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Thank you!
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Put in place a procedure, that when two users report a problem with a post involving a new user, the user will be disabled till the @Whizz will look on the situation.
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More phones
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wifi calling for me
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It takes too much time to reach out live chat.
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Love this Community Hub, but there is also a good sub-reddit.
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Yeah support is weak, but the price is cheaper!1
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Tech support. Please have a hotline. The support chat takes too long and sometimes you don't even know if they're still there.
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For sure !!!
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The VoltE rollout was really sketchy. Not much explanation on it.
Luckily, it was all fine.
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Official Android visual voicemail should be an option, instead of the poorly designed and maintained Fizz app.1
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Fizz gives me gen z-y / virtual-AI persona / toxic and gaslight vibes. AND I DONT LIKE IT.
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Add more countries to the international plan . E.G Poland, Ukraine
Better iPhone deals
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Clarify instructions around stuff like data gifting, using upgrades, and options to change plan before the new cycle begins! The information is technically available but it's really hard to find in a lot of cases and really non-intuitive.
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Also second improved tech support!
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Or, like, 15th improved tech support!
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And a mobile app would be great too. I never know whether stuff on the website isn't working or I'm doing it wrong because stuff is so janky.
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Agree with technical support, and also more perks would be nice2
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Funny coooooool!
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Please continue to sell smarthphone and give us great rebate so we can update our phone regularly
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Thanks for listening to your customers.
In order of importance:
1. WiFi calling and texting
2. Improving customer support
3. Give me the options to stay logged in for a longer period of time (e.g. least 24 hours). It's not fun to login every few minutes.2 -
Giving the option to suspend temporarly the services during few months when traveling.
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I don't know what is wrong with Fizz tools, for me my xbox never connected to internet using the fizz modem wifi or cable, i added a switch and it worked perfect
The web and mobile applications are the worst in the world.
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Better Pixel deals 😊
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When we tick the "stay signed in" box, actually stay signed in.
The website has improved greatly over the last year but this problem is still present and extremely frustrating.
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