features requested ?

kingTheod

here is my wish-list to improve fizz service: some missing features, lack of security, UX to strengthen,
would be great if Fizz Inc. adds some useful features in regards of beefing up your service thru Qc:
* add multi-factor authentication (2FA) to prevent fraudulent and unauthorized access to account
* phase out facebook and Twitter as official support platform: develop a dedicated fizz support platform. (facebook is well-known for harvesting people data!!)
* develop a Fizz app on Play store and App Store such as banks where we can safely download and use all fizz services within the app
* phase out 3rd party authenticator (Google and facebook) : you put your trust on them )-:
* improve UX regardless it's chrome-based browsers or Firefox, safari etc..
* i dont like to store my credit card online : easy for automatic payment but greatly increase consequence from hacks
* your twitter account is sleepy and poorly designed : no reference to website, no green badge to validate fizz
* cannot update myself my email : painful process, time consuming and outdated !
* bill is minimalist with no details about calls, time, to, from ...
* fizz.ca can sometimes behave weird : we have some bugs which should be addressed asap.
fizz is much better than a year ago...when i got so many random disruptions, forcing me to leave it for few months...
now it s much better : no more drop calls, 4g is stable and reliable, sms is fine. slightly more expensive but still very competitive.
next steps : enforce better services and improve online security
hacks , phishing, fraud, data privacy, web flaws and vulnerabilities have to be taken very seriously !
i'm done. hope you gonna pay attention to my / our demands (-:

Fizzy

Wow @kingTheod, that's quite a list.

Here are some comments:
- No one is obligated to use facebook or twitter to contact support. When needed, the chat works well for me.
- For credit card, you can use some prepaid cards (like KOHO) instead of your personal card.

Mihai P.

Hi,
Good list, but you think that Fizz will take that in consideration?

GBy_6B8OA

Nice,
security and user experience +++

So_AR

À lot of requests, but I like the 2 step authentification. We are very vulnerable because everything is online.

MichelP

Here , we are Fizz users like you.
It will be better for you to chat directly with the Fizz customer service to talk about your request list.

Manny L.

I agree with all of these

LemonHead

That's a good list.

Whizz

Hello kingTheod,
Thank you for your suggestions and for this beautiful list.
I will have it escalated to our dedicated team to have a look over your suggestions and notes.
We appreciate your involvement and understanding.
Cheers!
Nicolae Bogdan