The floor is yours!
Comments
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On line services are good. But sometimes I would prefer to speak directly by phone
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I have been a member since last 2 weeks and the service is quite nice. More widespread VoLTE (call quality) and Wifi calling can be icing on the cake!
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@Shubh_Scooby said:
I have been a member since last 2 weeks and the service is quite nice. More widespread VoLTE (call quality) and Wifi calling can be icing on the cake!I am glad you came with Fizz. Have fun!
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I am new to fizz and have a few questions. We plan on possibly doing some travel in the USA for a period of less than 3 months each (I am aware of the 3 month time limitation) and want to know what is the best plan for us.
1/ If I purchase the Canada/USA plan does that give me data, text as well as voice calls in the USA without any roaming charges?
2/ Can I change my plan from a Canada only plan to the Canada/USA plan for a couple of months and then change it back after we return to Canada? If so is there a charge change the plan?
3/ If I purchase the Canada/USA plan, is there any benefit to purchasing the USA roaming plan as well?
4/ If I purchase the USA roaming package, is this something I can do for a month or two or do I need to it permanently be on my plan and pay for it even though I am not in the US for most of the year?
Apologies ahead of time if these are deemed “stupid” questions, I just want to be clear about the difference between the plans before I commit.
Thanks in advance.0 -
Welcome to the community! 😊 It’s great to see the Fizz team getting involved directly — it really adds a human touch.
I’d love to see topics like:
• Tips to maximize points and rewards (especially for multi-line users)
• Clear comparisons of Fizz phones with reward offers vs outside deals
• Best practices for sharing data between accounts
• Updates on new features or upcoming promosLooking forward to connecting more with the team and fellow Fizzers!
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@swatt_code_K2HJV said:
I do not understand why this post is not available anymore in french.This discussion is still active right here: forum.fizz.ca/en/discussion/2641335/la-parole-est-a-vous/p1 ⬅️
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@SuperFrizz 5CQ2W said:
On line services are good. But sometimes I would prefer to speak directly by phoneWe hear you. Fizz is built as a 100% digital service, but we’re always looking at ways to make our support experience smoother. If you ever need help, our live chat is available 24/7 here: https://fizz.ca/en/support
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@Shubh_Scooby said:
I have been a member since last 2 weeks and the service is quite nice. More widespread VoLTE (call quality) and Wifi calling can be icing on the cake!Glad to have you in the community. VoLTE and Wi-Fi Calling are definitely evolving. thanks for the feedback, it helps us improve what we offer.
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@Nat08 said:
Welcome to the community! 😊 It’s great to see the Fizz team getting involved directly — it really adds a human touch.I’d love to see topics like:
• Tips to maximize points and rewards (especially for multi-line users)
• Clear comparisons of Fizz phones with reward offers vs outside deals
• Best practices for sharing data between accounts
• Updates on new features or upcoming promosLooking forward to connecting more with the team and fellow Fizzers!
Thanks a lot for the warm welcome and the thoughtful suggestions. These are exactly the kind of topics we want to dig into with the community. We'll be sure to pass these along to the team. They're right on point. Looking forward to more great exchanges here. 🙂
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@Bobh123_ said:
I am new to fizz and have a few questions. We plan on possibly doing some travel in the USA for a period of less than 3 months each (I am aware of the 3 month time limitation) and want to know what is the best plan for us.1/ If I purchase the Canada/USA plan does that give me data, text as well as voice calls in the USA without any roaming charges?
2/ Can I change my plan from a Canada only plan to the Canada/USA plan for a couple of months and then change it back after we return to Canada? If so is there a charge change the plan?
3/ If I purchase the Canada/USA plan, is there any benefit to purchasing the USA roaming plan as well?
4/ If I purchase the USA roaming package, is this something I can do for a month or two or do I need to it permanently be on my plan and pay for it even though I am not in the US for most of the year?Apologies ahead of time if these are deemed “stupid” questions, I just want to be clear about the difference between the plans before I commit.
Thanks in advance.
Not “stupid” at all. It’s smart to plan ahead.
Yep, the Canada+USA plan includes data, text and calls on both sides of the border—no roaming fees while you’re in those zones.
You can switch your plan before your next payment cycle. No fee to change, just make sure the change is confirmed before the next cycle starts.
No need to buy a USA Add-On if you’ve already got the Canada+USA plan.
Add-Ons are one-time only. They kick in right away and last for your current and next billing, so no need to keep them longer than needed.
Here are addtionnal details: https://fizz.ca/en/mobile/canada-us?ADDONS[0]=18&CVRG=109&DATA=106&PLAN=3&SMS=223&VOICE=90&WIZARD=mobile
Hope that helps clear things up.2 -
@Bhizz said:
@swatt_code_K2HJV said:
I do not understand why this post is not available anymore in french.This discussion is still active right here: forum.fizz.ca/en/discussion/2641335/la-parole-est-a-vous/p1 ⬅️
It's not, it was closed by @Whizz long time ago.
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@Nat08 said:
Welcome to the community! 😊 It’s great to see the Fizz team getting involved directly — it really adds a human touch.I’d love to see topics like:
• Tips to maximize points and rewards (especially for multi-line users)
• Clear comparisons of Fizz phones with reward offers vs outside deals
• Best practices for sharing data between accounts
• Updates on new features or upcoming promosLooking forward to connecting more with the team and fellow Fizzers!
Those are great suggestions right there!
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I would like an explanation of the price difference between SIM cards in Quebec and outside of Quebec.
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Thanks for the Youtube Channel!
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hi guyz yesterday i needed the support service to solve a problem with the new sim and everything was perfect. the guy was cool and super comprehensive and he help me qwickly. just sharing my positive experience haha1
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Fizz can you please fix your customer support. Rob the 24/7 assistant isn’t very helpful for most issues
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