The floor is yours!
Hello to all Fizzers. We are a brand new team eager to connect with this great and wonderful Fizz Community Hub. We want to get to know you, and we want you to feel at home here.
What topics would you like us to cover in the coming weeks?
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Technical support is definitely a week point for Fizz.
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indeed yes the support
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Agreed . Thankfully never had any issues with my phone service.
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Support and the fact that cell phone service/VoLTE hasn't been resolved for everybody or not in a satisfactory manner.
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We need to talk about CS…
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As other suggested, customer support should solve the issues way more quickly than it does right now.
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- Improve customer support response time. Fizz should establish proper support procedure and expectation. For example, for non-urgent issues, support can follow up by next business days. Support can then prioritize more urgent issues in the chat.
- Offer Wi-Fi Calling since we now have VoLTE
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Right on!!
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Great answer!
However, as far as I understood, not everyone has VoLTE yet...
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True, shouldn’t be long though
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Your customer supports is outright horrible.
"We are an automated company" is the only sentence your drones know.
Can't wait to receive my new provider's modem.
Talk about that.
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The topic to discuss will be why users should contribute to the forum, considering that Whizz arrived a couple of hours later and awarded themselves the best answer. Without adding more details, at the exception to the information that they have from the user account.
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That never happens…
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I have persecution delusions, :'( (I understand the sarcasm)
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I knew you would!
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Glad we did! 😉
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I agree with the many users who commented that CUSTOMER SUPPORT deserves a good deal of improvement. Including @catostrichpeaceful
... Improve customer support response time. Fizz should establish proper support procedure and expectation. For example, for non-urgent issues, support can follow up by next business days. Support can then prioritize more urgent issues in the chat.
Offer Wi-Fi Calling since we now have VoLTE
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lol... stop imagining stuff Jess!!!
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Indeed... never seen that
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You too? Lol
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Another good point to consider is to develop a reliable Fizz application(s) for both Android and IOS. It's shame to not have it in 2023.
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Hello,
Your feedback is greatly appreciated since it guides us on the path of evolution and change.
As a company, Fizz understands the importance of providing the best customer service to our members in need of assistance. Each of our clients is special and we understand that the quality of communication with our customer service department is the key to keeping them loyal and satisfied.
We want to assure you that Fizz is constantly striving to improve the active listening, professionalism, empathy and promptness of its advisors.
Even if some situations are more challenging than others, we are committed to resolving them as rapidly as possible, so our clients can continue to enjoy the services we offer.
Fizz Team
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LOL!!! 😅😅😅
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Thank you Whizz!!!
It's nice that you are listening us!
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