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Archives for June 2023
Discussion List
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"Your current plan does not allow us to connect this call"I am on a 3GB unlimited text and call Canada-wide plan. Three days ago, I lost all cell service. I'…Answered Closed phoebeyl 42 views 8 comments 1 point Most recent by Sébastien code ZXEL1 About my account -
im a fizz customer, and it seems i have been charged twice on my phone plan..i also have pictures if needed
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Broken modemHello, After a power shortage yesterday, my modem/router seems to be broken. Even if i change powe…
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I lost my Sim Card, need new oneI recently went to spain for holiday and bought a sim card to use my phone there. I just got back a…Answered ✓ Closed Tiffna4u 61 views 6 comments 0 points Most recent by FizzyFizz JQMPM About my account
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Are those conversations on www.messenger.com 7*24 ?Hi Fizz, I have couple of issues with my modem (port 443 forwarding and ddns with duckdns.org). I'm…
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Can you give me a phone number to call customer service?Can you give me a phone number to call customer service?
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The exact reward points?Hey everyone, is there a way for me to see the exact reward points I currently have? I can see the …
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Solution Hub not working?I've tried to go to solution up to ask a question but it didn't seem to work. Anybody at that probl… -
My Benefizz level showing need negative points for next level.I'm currently at level 4 and I have 15056 points. The website says I need -56 to go to level 5. Doe…Answered ✓ Closed helgrind 111 views 14 comments 0 points Most recent by Mohammad S. #314 About my account
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Account name problem when I log out.When I log out someone else's name appears in My Account. It does it for me with Firefox and safari… -
Trying to update my payment method, stuck at "You have reached the maximum number of attempts."Hi! I am trying to change the credit card associated to my plan, in "Add a new payment method&…Answered ✓ Referral_code_UKS6U 122 views 16 comments 0 points Most recent by FizzyFizz JQMPM About my account -
Pay as you go - how can I see my Wallet balanceHello everyone :D, I am trying to get a pay as you go subscription with Fizz but have trouble findi…
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Referral did not get her rebateMy referral member paid her 2nd payment but did not get her 25$ rebate after I referred her to the …Answered ✓ Closed SuprDave 82 views 8 comments 1 point Most recent by Andrei_ref_R7VK1 About my account -
Invite Friends broken linkWith the new UI revamp are you guys able to invite friends via the social and email tab? Here is wh…
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Expert Badge - Fizz WhizzHello there! Anyone have an idea on how to obtain the "Expert" Badge? With the new UI, it…
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Referral code for InternetIs the referral code also applicable for Fizz Internet? Or just for new customer？Answered Closed Fizznow_ZK7U8 141 views 20 comments 0 points Most recent by Fizznow_ZK7U8 About my account
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I really like the new way to show the badgesSorry, I only saw it now. I really like this new way, which includes information about the points t… -
Why does Fizz want me to send a photo of my credit card?I finally received my volte compatible SIM card, and now, to keep my number for security, I'm aske…
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Change usernameHow you guys change the username in profile? Why in my profile, shows change is not available?Answered Closed Fizznow_ZK7U8 271 views 43 comments 0 points Most recent by Fizznow_ZK7U8 About my account
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I have two mobile plans in my account. I want to separate them in two accounts.Initially, I took both plans to help my sister for a while, but now she can manage and pay for her …
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Tourist visiting and wants to purchase a simcard with a planHi, My dad is planning is visit me in Montreal for a month, and probably again next year for anoth…Answered ✓ Closed Aria_Chreung04 72 views 6 comments 0 points Most recent by AK20230110 About my account -
Not able to reset passwordI am helping my mom to register her own account and now I am in a dead end to reset her password. …
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Customer serviceI have been in the "chat bubble" since 12:18. It is now 12:56 and I am 14th in line in th…
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Como descargar la facturación de Internet hogarNecesito descargar la factura
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bill payment refusedMoney available in the account but the payment did not pass. I called my financial institution and …
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I dont have access to my account...blank screenI also dont have access to fizz app in app store Please helpAnswered ✓ Closed Lisa D. #21456 143 views 12 comments 0 points Most recent by Whizz About my account
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I would like to merge two accounts togetherHello, I accidently created two accounts. One for my home internet that I have had with you guys f…Answered ✓ Closed NadiaBadia 41 views 5 comments 0 points Most recent by FizzyFizz JQMPM About my account
